Montarion Universe
Direct purchases: shipping, returns and guarantee
Conditions disponibles en français : France · Canada, y compris le Québec.
These terms apply to purchases of physical books where José Luís Santos Monteiro, owner of Montarion Universe, is identified as the seller. Purchases from external shops are governed by the terms of the seller identified there, without limiting mandatory consumer rights.
European Union legal warranty
Direct purchase destinations
Planned rollout for buying printed books directly from Montarion Universe. Actual availability for each book, destination and shipping method will be shown before payment. External shops have their own delivery coverage.
Planned initial launch · 71 destinations
Portugal
- Portugal
European Union · other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Outside the European Union · countries and territories
- Argentina
- Australia
- Azerbaijan
- Bahrain
- Brazil
- Brunei
- Canada
- China
- Colombia
- Dominican Republic
- Fiji
- Georgia
- Hong Kong
- Iceland
- India
- Japan
- Kosovo
- Kuwait
- Liechtenstein
- Macao
- Malaysia
- Maldives
- Marshall Islands
- Mauritania
- Mexico
- Montenegro
- Namibia
- New Zealand
- Norway
- Oman
- Palau
- Papua New Guinea
- Samoa
- Senegal
- Seychelles
- Singapore
- South Africa
- South Korea
- Switzerland
- Taiwan
- Thailand
- Timor-Leste
- Tonga
- United States
- Vanuatu
By the end of 2026 · planned additions
European Union · other countries
- France
Outside the European Union · countries and territories
- Monaco
- United Kingdom
Coming soon
Nauru · Turkmenistan · Ukraine
From 2027 · gradual expansion
Outside the European Union · countries and territories
- Albania
- Andorra
- Botswana
- Ecuador
- Mauritius
- North Macedonia
- Philippines
- Qatar
- São Tomé & Príncipe
- Serbia
- Tunisia
- Türkiye
- Uganda
- United Arab Emirates
- Uruguay
All remaining countries and territories will be added gradually from 2027, after confirming sales and delivery conditions. Individual dates have not yet been set for each destination.
No opening date
Cuba · Iran · North Korea · Russia · Syria
This timeline describes the launch plan and may be updated. Planned destinations do not mean that direct purchases are already open.
Buy from the Lulu Bookstore
Almost all Montarion Universe books are also available from the Lulu Bookstore. If your country is not yet covered by direct purchases on this website, you can buy them there, provided Lulu ships to your destination.
Search by title or José Monteiro and check the edition language. Your purchase is completed on Lulu under that store’s prices, shipping charges and terms. Book and shipping availability are confirmed before payment.
Destinations Lulu does not ship to
Montarion Universe is seeking a delivery solution for these countries and territories. We will announce another option soon, once shipping arrangements are confirmed.
- Belarus
- Central African Republic
- Comoros
- Cuba
- Equatorial Guinea
- Falkland Islands (Islas Malvinas)
- Guinea-Bissau
- Iran
- Johnston Island
- Kiribati
- Myanmar (Burma)
- Nauru
- Niue
- North Korea
- Region of Crimea
- Russia
- São Tomé & Príncipe
- Sierra Leone
- Solomon Islands
- Somalia
- South Sudan
- St Helena
- St Pierre & Miquelon
- Sudan
- Syria
- Tajikistan
- Tokelau
- Turkmenistan
- Tuvalu
- Ukraine
- Venezuela
- Wake Islands
- Yemen
Official list checked on 5 October 2026. Restrictions may change; confirm Lulu’s shipping options before paying. See Lulu’s official shipping information
Information shared by all destinations
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Production and delivery times
After payment confirmation, production may take up to 8 calendar days to begin, although a shorter waiting period is normally expected. The Lulu Direct or Cloudprinter production and delivery estimate shown before payment runs from the start of production and does not include these waiting days. The total timeframe is therefore up to 8 calendar days of preparation plus the production and shipping estimate for the selected destination and shipping method. This estimate does not limit statutory rights in case of delay or non-delivery.
Print on demand
Printing a standard book only after an order does not by itself remove the right of withdrawal. The statutory personalised-goods exception applies only where a book is genuinely made to the customer’s specifications or clearly personalised.
Shop, invoicing, printing and shipping
The shop uses Shopify for purchases and Moloni for invoicing. Books are printed and shipped through Lulu Direct or Cloudprinter according to the order and destination. The seller is the owner of Montarion Universe; these providers do not replace the seller’s responsibilities towards consumers.
Order, payment and confirmation
Before confirming a purchase, you can review the book, edition, language, quantity, address, currency, total price, taxes and shipping, correct your information and read these terms. The final order control must make the obligation to pay clear. Available payment methods and the time of charging are shown at checkout. Confirmation identifies the order and agreed terms in a form you can retain; a payment receipt does not replace contractual information. Subsequent changes require agreement and do not reduce statutory rights.
Delivery timeframe and delay
The total timeframe shown before payment includes preparation, production and transport. A timeframe longer than a statutory default requires prior information and agreement; a printing estimate alone is not the total delivery timeframe. If we cannot meet it, we inform you of the situation and applicable rights to agree a new timeframe or cancel with a refund. Silence is not treated as agreement. You may notify withdrawal before receiving the book; if it has not been shipped, there is no book to return.
Contact, complaints and returns
José Luís Santos Monteiro handles purchase support at montarionuniverse@gmail.com or through the contact form, without an account. The form provides a reference and confirmation you can retain. Where applicable e-commerce rules require it, we acknowledge complaints within 48 hours and handle them within the statutory deadline, including the one-month deadline applicable in India. Cancellation and refund rights do not depend on photographs, prior authorisation or complaining to the printer. The seller address is on this page; we arrange seller-paid returns where required. Do not send books directly to the printer without an appropriate return address.
Prices, charges and contract duration
Each purchase covers the selected books and quantities, without a subscription or automatic renewal. Before payment, the currency, total price, applicable taxes, delivery costs and other known charges are shown. If a charge cannot reasonably be calculated in advance, its calculation method and the possibility of that charge are explained. Paid extras require express agreement. The book language is identified separately from the website and contract languages.
Documents and version of the terms
You can open, save and print the conditions and forms for your destination. Individual order confirmation must include the order details and the version of the terms applicable to the contract, in a format you can retain. Later website changes do not retrospectively change your contract. You may request a copy or clarification from the seller without creating an account. An invoice is separate from contractual confirmation.
Applicable law and mandatory rights
The seller being established in Portugal does not remove mandatory protection under the law applicable to your purchase. No term imposes exclusive Portuguese jurisdiction or prevents access to competent authorities and dispute resolution bodies. Where a commercial term conflicts with an applicable mandatory rule, that rule takes priority.
Portugal · statutory terms
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
The confirmation of the contract is provided on a durable medium within five days of the contract and at the latest at the time of delivery of the book, with the required information and the withdrawal template.
Withdrawal and returns
For distance purchases covered by Portuguese consumer protection rules, you may notify us of your decision to withdraw without giving a reason within 14 days of receiving the book. Send an unequivocal statement to the email above identifying your order and books, or use the model below. Prior authorisation is not required. Return the book to the address above within 14 days after notifying us. These are separate deadlines: 14 days after receipt to notify withdrawal, then 14 days after that notice to send the book back.
Return costs
For withdrawal due to a change of mind, the customer pays the direct return shipping costs. This does not apply to costs necessary to remedy a lack of conformity, including a wrong, faulty or damaged book; those costs are borne by the seller.
Refunds
Following withdrawal, payments received, including standard delivery costs, are refunded within 14 days of receiving the withdrawal notice. Additional costs for a more expensive delivery method expressly selected by the customer are not refunded. Unless we offer to collect the books, the refund may be withheld until we receive the books or evidence that they have been sent back, whichever occurs first. Inspection of the book’s condition cannot extend the legally permitted withholding period. Refunds use the original payment method unless expressly agreed otherwise, at no cost to the customer. After the refund instruction is issued, funds may take several days to appear in the customer’s balance, depending on the payment method, payment provider and customer’s bank. This processing time does not remove the seller’s statutory obligations.
Legal guarantee and order problems
New physical books covered by Portuguese law have a three-year statutory conformity guarantee from delivery. For a wrong, faulty or damaged book, contact us with your order reference and a description of the problem. Photos may help but are not required to exercise statutory rights. Rights to restoration of conformity and, under the statutory conditions, a price reduction or termination apply. Mandatory rights under the law applicable to the consumer remain unaffected.
Condition of returned books
The customer must take care of the book and package it appropriately for return. Its condition is assessed on receipt. If damage, annotations, torn pages, stains or wear are substantiated and result from handling beyond what is necessary to inspect the book’s nature and characteristics, the customer may be held responsible for the actual diminished value under Article 14 of Portuguese Decree-Law 24/2014. If the book is returned in poor condition due to damage attributable to the customer resulting from excessive handling, reimbursement of the book’s price may be refused in whole or in part, only to the extent legally permitted and corresponding to the actual, substantiated loss in value. Refusal of the entire book-price refund requires a demonstrated total loss of value and legal admissibility of that deduction. The reasons, evidence and calculation are communicated to the customer. This provision does not remove mandatory consumer rights or reimbursement of delivery costs where legally required. No fixed penalties or deductions for mere opening or careful inspection are applied. Customers are not charged for defects or damage for which the seller is legally responsible. This rule does not exclude the right of withdrawal or allow receipt of a returned book to be refused solely because it has diminished in value.
Alternative consumer dispute resolution
Montarion Universe prioritises resolving any problem directly and amicably with the customer and undertakes to assess complaints and seek a solution diligently and in good faith. Customers should contact us using the details on this page, identifying the order, the problem and the remedy requested. Before submitting a complaint to CICAP, consumers must first attempt to resolve the dispute directly with us, as required by that Centre’s procedure. If they receive no response or consider the proposed solution unsatisfactory, they may contact CICAP without our authorisation. For consumer disputes falling within its territorial, subject-matter and monetary jurisdiction, consumers may contact CICAP — Centro de Informação de Consumo e Arbitragem do Porto / Tribunal Arbitral de Consumo. Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto. Email: cicap@cicap.pt. Telephone: +351 225 508 349 (Portuguese national landline call). Website: https://cicap.pt. Consumer disputes worth no more than €5,000 are subject to mandatory arbitration or mediation where expressly chosen by the consumer, under the applicable law. Although listing CICAP does not declare full voluntary membership, we favour this route when a solution cannot be reached directly with the customer. We undertake to cooperate in good faith in the legally applicable procedures and always seek an amicable solution through mediation or conciliation, respecting arbitration when legally mandatory or agreed. Seeking a direct resolution does not restrict statutory time limits or the right to use courts, other competent centres or assistance from the European Consumer Centre for cross-border disputes.
Receipt and withdrawal period
In the European Union, the 14-day period starts when you, or a third party you designate other than the carrier, take physical possession of the book. For several books in one order delivered separately, it starts on receipt of the last book; for goods delivered in lots or pieces, on receipt of the last lot or piece. Sending your withdrawal notice before the deadline is sufficient. Statutory extensions and rules on missing information remain applicable.
Transport, loss and damage
For deliveries covered by EU rules, the seller bears the risk of loss or damage until you, or a third party you designate other than the carrier, physically receive the books. If you independently commission a carrier not offered by the seller, the statutory exception transfers the risk when the goods are handed to that carrier. Report loss, damage or non-delivery to the seller; you do not have to resolve the matter exclusively with the printer or carrier.
Late delivery
Unless another timeframe is expressly agreed, books are delivered without undue delay and within 30 days of the contract. If the agreed or statutory timeframe is missed, you may allow an appropriate additional period and terminate the contract if delivery still does not occur. No additional period is needed where the seller refuses delivery or the date is essential under the statutory conditions. Termination for non-delivery entitles you to reimbursement under applicable law.
European Union · other countries
Portugal has its own section. In other EU countries, mandatory consumer rights remain applicable: for distance purchases of standard books, a 14-day withdrawal period and at least two years of statutory protection against non-conformity. National law may provide greater protection. The Portuguese three-year guarantee is not presented as a uniform EU rule.
Returns and refunds in the European Union
For normal books purchased remotely, you can communicate the withdrawal within 14 days of receipt and return within 14 days of communication. No prior authorization is required; you can use the template of this page, the form or an unambiguous statement by email. The mere printing on request of a normal edition does not constitute personalization.
The refund includes received payments and normal delivery, within 14 days from the communication. A delivery supplement chosen by the customer may be excluded under legal terms. When permitted, the seller can wait for the book or the proof of shipment, depending on which occurs first; subsequent check of the status does not extend this limit. In case of change of mind, the customer shall bear the return under the informed terms; in case of non-compliance, the necessary costs shall be borne by the seller. A depreciation can only be considered legally attributable to the handling that is greater than necessary to verify the book.
Complaints, Personal Data and Disputes
Support and complaints are received by José Luís Santos Monteiro, at montarionuniverse@gmail.com or by the form, without creating an account. You can turn to the European Consumer Centre of your country in cross-border disputes and the means of resolution or competent courts. The Complaints Book indicated in the Portuguese section is a mechanism of Portugal. The privacy policy for direct purchases explains the rights under the GDPR and transfers; each sheet identifies the local data protection authority.
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
Austria
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
For new movable goods, the liability for defects is, as a rule, two years from delivery. Additional national time limits are maintained for the judicial exercise of the right; we do not confuse the period of manifestation of the defect with all the time limits for action.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Datenschutzbehördeand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Belgium
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Nederlands · français · Deutsch · English
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
New goods have a statutory two-year guarantee from delivery. During this period, the defect is presumed to have existed in the delivery, unless proof of the contrary. Communication should take place within two months of discovery. The solution starts with free repair or replacement and allows price reduction or resolution in legal cases.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: APD / GBAand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Bulgaria
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
New goods are legally protected against non-compliance for two years, regardless of the existence of a commercial warranty certificate. A defect complaint is different from a 14 day withdrawal from an online purchase. The seller must identify himself, indicate the address, the essential characteristics of the book, final price and charges, payment, delivery and withdrawal procedure. You can complain to the Consumer Protection Commission (KZP) without renouncing other legal remedies.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Commission for Personal Data Protectionand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Croatia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
You can submit a written complaint by email to montarionuniverse@gmail.com or by mail to the seller's address indicated in this file. We acknowledge receipt without delay and respond in writing within 15 days of receipt, clearly stating our position on the complaint. The European right of withdrawal and protection against non-compliance is maintained; the response period is not a deadline for losing those rights. For new goods, the seller is liable for defects manifested within two years from delivery; communication must take place within two months from discovery.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: AZOPand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Cyprus
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The legal warranty for new goods is two years and the presumption of defect at delivery covers this period. An apparent serious defect within the first 30 days may allow rejection of the good or require immediate replacement. Repair or replacement must take place within a reasonable period, normally no more than 25 days, unless the consumer expressly agrees to an extension.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Cypriot Data Protection Authorityand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Czechia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The defect complaint must be received and documented. When the Czech rule applies, the settlement of the complaint, including the removal of the defect and the information to the consumer, has a limit of 30 days, unless otherwise agreed. Protection against defects is distinct from the 14-day right of withdrawal.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Office for Personal Data Protectionand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Denmark
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The law gives, as a rule, two years to claim for defects of the property. Report the lack within a reasonable time after you discover it. Normal wear and misuse are not automatically defects in the delivery; this distinction does not reduce the rights for non-compliant supply.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Datatilsynetand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Estonia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The protection for non-compliance covers, as a rule, two years from delivery. Written complaints covered by the Estonian regime are answered in writing within 15 days. The answer must explain the proposed solution or the reasons for the refusal.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Andmekaitse Inspektsioonand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Finland
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
Legal liability for defects does not automatically end in two years: it depends on the reasonably expected duration of use of the good. A short or non-existent commercial warranty does not eliminate this liability. The nature of a book and normal use are relevant to assess the defect.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Office of the Data Protection Ombudsmanand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
France
Planned addition by the end of 2026
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Conditions de vente · France · guarded
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
For new books, the legal warranty covers defects that manifest within two years from delivery, with the presumption of existence at delivery during this period. Repair or replacement must be free of charge and, as a rule, completed within 30 days of the request. The guarantee of hidden defects, which can be exercised within two years from discovery, is also maintained.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: CNILand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Germany
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The legal liability for non-conformity, other than a manufacturer’s commercial warranty, remains. The seller receives the complaint and cannot send it exclusively to the printer. National time limits and means of exercising the right are preserved.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Federal and Länder data protection authoritiesand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Greece
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The legal warranty to be provided by the seller has a minimum duration of two years. For distance purchases of standard books, you can withdraw without giving a reason within 14 calendar days of receipt. A voluntary commercial warranty does not replace legal protection. You can use the seller's contact or national means of consumer complaint, preserving the right to appeal to the competent authorities and courts.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Hellenic Data Protection Authorityand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Hungary
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
In the case of new goods sold to consumers, the legal liability for non-compliance is, as a rule, two years. During the first year, it is assumed that the lack existed in the delivery. We do not present specific mandatory warranty schemes for certain durable goods as if they automatically cover any book.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: NAIHand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Ireland
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Purchase terms · Ireland · guarded
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
Rights relating to defective goods may be exercised for up to six years, taking the product’s reasonably expected lifespan into account. This does not mean that every defect arising during six years is the seller’s responsibility. During the first 30 days, there is an initial right to terminate for lack of conformity. During the first year, a defect is generally presumed to have existed on delivery.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Data Protection Commissionand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Italy
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The legal warranty of new goods is two years from delivery. The action relating to defects not fraudulently concealed prescribes, as a rule, 26 months from delivery. Repair or replacement without cost are the first remedies; price reduction or termination of the contract apply in legal terms.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Garante per la protezione dei dati personaliand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Latvia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
Liability for non-compliance covers, as a rule, two years from delivery. Written complaints covered by the Latvian regime are usually answered in writing within 15 business days. The PTAC provides information and means of dispute resolution.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Data State Inspectorateand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Lithuania
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
A written complaint to the seller has a reasoned answer, with the relevant documents, within 14 days when the Lithuanian regime applies. If there is no answer or you do not agree with the solution, you can use the competent means of dispute resolution, including guidance from VVTAT.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: State Data Protection Inspectorateand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Luxembourg
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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français · Deutsch · Luxembourgish · English
Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
New goods benefit, as a rule, from a two-year legal guarantee of conformity. National remedies and their exercise deadlines remain available; the ECC Luxembourg provides guidance in cross-border disputes with professionals from another EU country.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: CNPD Luxembourgand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Malta
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The statutory warranty for new goods is two years and is distinct from any additional commercial warranty. Rights regarding defects remain valid even after the withdrawal period has expired. The European Consumer Centre and the MCCAA provide guidance on consumer protection.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Information and Data Protection Commissionerand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Netherlands
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The legal warranty does not have a universal fixed term: the goods must last and function as reasonably expected, taking into account the nature, price and information provided. We do not impose an automatic two-year limit on all liability for non-compliance.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Autoriteit Persoonsgegevensand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Poland
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
Legal liability for non-compliance covers, as a rule, two years from delivery. The seller has 14 days to respond to the complaint covered by the Polish regime. The costs of restoring conformity, including the necessary means of transport, shall not be transferred to the consumer.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: UODOand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Romania
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
In the cases of non-compliance covered by OUG 140/2021, repairs or replacement are free of charge, without significant inconvenience and within a reasonable period agreed in writing, not more than 15 calendar days from the notification to the seller. The other remedies and legal rights, including price reduction or termination of the contract in the foreseen cases, are retained. The time limit for remediation of a defect is different from the time limit for withdrawal from a distance purchase.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: ANSPDCPand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Slovakia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The liability for defects of new goods remains for a legal period of two years. In the notice of defect, the seller immediately provides written confirmation and indicates the time limit for the solution: it must not exceed 30 days, unless there is an objective reason that the seller cannot influence. Rejection is justified in writing. The legal rights of repair, replacement, price reduction or termination of the contract are retained, as the case may be.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Úrad na ochranu osobných údajovand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Slovenia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The restoration of compliance must take place within a reasonable period, as a rule, not more than 30 days, and there may be a legally justified extension of up to 15 days. The lack of conformity must be notified within two months of its discovery. The other rights provided for in the Slovene regime are maintained.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: Information Commissionerand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Spain
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
In the case of new goods, the legal liability for non-conformity is three years from delivery. During the first two years, it is presumed as a rule that the lack existed in the delivery. These deadlines are not reduced to the European minimum of two years or the withdrawal period.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: AEPDand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Sweden
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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Português · English · Español · Français · Deutsch · Italiano · Nederlands · Български · Čeština · Dansk · Ελληνικά · Eesti · Suomi · Hrvatski · Magyar · Lietuvių · Latviešu · Polski · Română · Slovenčina · Slovenščina · Svenska · Gaeilge · Malti
Guarantee, Defects and Complaints
The Swedish scheme allows complaints for non-compliance for three years from delivery. The absence of a commercial warranty or a shorter warranty does not eliminate this right. Notify the seller of the problem within a reasonable time after you discover it.
The European terms above apply. The information in this file remains available even before purchases are opened for this country.
Data protection
The Local Authority: IMYand . You can exercise your rights concerning the seller through the contacts in the privacy policy, without restricting your right to complain to the competent authority.
Official information Returns from the EU · Official information The EU guarantee
Outside the European Union · countries and territories
Each destination outside the EU is listed individually below. Being listed identifies a planned destination; it does not mean purchases are open. EU membership is separate from customs agreements, use of the euro or VAT treatment.
Terms for purchases outside the EU
Statutory rights concerning quality, conformity, safety, delay and non-delivery remain available under applicable law. We do not set a universal three-year statutory guarantee outside Portugal. These terms do not require consumers to complain only in Portugal or waive access to competent authorities and courts.
Printing a standard book on demand is not treated as personalisation. Any limitation for genuinely personalised books depends on applicable law and clear information before purchase. Portuguese rules on diminished value are not automatically applied to international returns.
Before payment, the seller, book, price, delivery cost and total delivery timeframe are displayed. If an order involves importation, charges included in the price and charges potentially payable on arrival will be identified. The destination alone does not determine the printing country or who imports the goods.
Personal data and privacy
The seller is established in Portugal and processes data under the direct-purchase privacy policy. Additional rights under applicable local law remain available. You may exercise your rights by email and contact the competent authority; no purchase is required to contact us. Personal data and privacy →
- Albania
- Andorra
- Argentina
- Australia
- Azerbaijan
- Bahrain
- Botswana
- Brazil
- Brunei
- Canada
- China
- Colombia
- Dominican Republic
- Ecuador
- Fiji
- Georgia
- Hong Kong
- Iceland
- India
- Japan
- Kosovo
- Kuwait
- Liechtenstein
- Macao
- Malaysia
- Maldives
- Marshall Islands
- Mauritania
- Mauritius
- Mexico
- Monaco
- Montenegro
- Namibia
- Nauru
- New Zealand
- North Macedonia
- Norway
- Oman
- Palau
- Papua New Guinea
- Philippines
- Qatar
- Samoa
- São Tomé & Príncipe
- Senegal
- Serbia
- Seychelles
- Singapore
- South Africa
- South Korea
- Switzerland
- Taiwan
- Thailand
- Timor-Leste
- Tonga
- Tunisia
- Türkiye
- Turkmenistan
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Vanuatu
Albania
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A Albânia tem legislação própria; não é apresentada como parte da UE. A descrição e os encargos da compra devem ser conhecidos antes do pagamento, sem cláusulas que afastem direitos obrigatórios do consumidor.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Pode comunicar a desistência, sem indicar motivo, nos 14 dias após receber o livro, por email, formulário ou outra declaração inequívoca. O livro deve ser enviado de volta nos 14 dias seguintes à comunicação. A impressão a pedido de uma edição normal não é, por si só, personalização.
Reembolsamos os pagamentos devidos, incluindo a entrega normal, sem demora injustificada e até 14 dias após a comunicação. Podemos suspender o reembolso até receber o livro ou prova do seu envio, consoante o que ocorrer primeiro. A inspeção não autoriza a ultrapassar esse limite. A diferença de uma entrega mais cara escolhida pelo consumidor não é reembolsada.
O livro pode ser examinado na medida necessária para conhecer a sua natureza e características. Só é dedutível a desvalorização demonstrada causada por manuseamento além dessa verificação; a mera abertura não elimina o direito nem permite uma retenção automática de todo o reembolso.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
A Lei 124/2024 pode abranger a oferta de bens a pessoas na Albânia. Mantêm-se os direitos de acesso, correção, eliminação, limitação, oposição e reclamação ao Comissário nos casos previstos. O artigo 25 prevê representante local e uma exceção limitada para tratamento ocasional de baixo risco.
Andorra
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
Para livros normais comprados à distância, a lei andorrana prevê desistência em 7 dias úteis desde a receção, sem motivo nem penalização. A falta da informação legal em suporte duradouro pode alargar o prazo a três meses. Salvo prazo diferente acordado, o prazo supletivo de execução é de 30 dias naturais desde o dia seguinte à aceitação.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Podes exercer a desistência legal nos 7 dias úteis desde a receção, por email, formulário ou outra declaração inequívoca, e devolver o livro ao endereço do vendedor. O reembolso é devido o mais rapidamente possível, até 30 dias naturais desde o dia seguinte à receção do exemplar pelo vendedor. A impressão de uma edição normal a pedido não elimina este direito.
Aceitamos a desistência comunicada dentro dos 7 dias úteis legalmente aplicáveis. Mediante comprovativo válido do envio do livro pelo cliente, emitimos o reembolso em até 30 dias de calendário após recebermos esse comprovativo. A confirmação identifica o processamento do reembolso; o prazo bancário posterior não altera este compromisso. Não há penalização pelo exercício do direito.
Pode solicitar pelo formulário o reembolso excecional dos portes de retorno; a decisão pode ser total, parcial ou negativa. Por defeito ou edição errada, os custos necessários são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
A legislação andorrana tem direitos próprios de proteção de dados, além do RGPD que vincula o vendedor português. A APDA explica a obrigação de representante para responsáveis estrangeiros que utilizem de forma não ocasional meios de tratamento em Andorra; a mera publicação desta ficha não designa esse representante.
Argentina
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The statutory withdrawal period is ten calendar days from contract conclusion or receipt, whichever occurs later. The seller pays for the return arising from this right. A withdrawal button is available without an account; confirmation of the notice includes a reference and date.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can exercise the statutory right of withdrawal within ten calendar days of contract conclusion or receipt, whichever occurs later. No prior authorisation is required; the seller pays for the return.
You can notify withdrawal using the “BOTÓN DE ARREPENTIMIENTO” button, by email or through the form, without an account or prior authorisation. Values are returned and the book is returned by mutual refunds; we will make a means of return available without cost. We do not deduce the cost of mere verification nor penalize the exercise of the right.
We pay the return shipping costs arising from the statutory right of withdrawal. If the consumer has advanced them, they are refunded by proof of the expenses.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The support and complaints are managed by José Luís Santos Monteiro. The response is written, by email to montarionuniverse@gmail.com or WhatsApp +351 969 091 148 (messages), and by the website form, without creating an account. Customer support is available from Monday to Friday, on business days, for at least eight hours a day. The “BOTÓN DE ARREPENTIMIENTO” button allows withdrawal to be notified without an account or prior authorisation; the request identification code is communicated through the same channel within 24 hours. You retain the right to complain to the competent authorities and courts; this right is not restricted to Portugal.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Australia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Mandatory guarantees under Australian Consumer Law remain in effect, including acceptable quality and conformity with the description. A major failure may entitle the consumer to choose between a refund and a replacement; the remedy is not limited to a "change of mind" policy. We do not treat the 14-day period as the duration of a statutory warranty.
Defective book, wrong or different from the description
Consumer guarantees under Australian Consumer Law remain in effect. In the event of a major failure, the consumer may choose a refund or replacement. A minor failure is to be remedied within a reasonable timeframe; if this does not occur, additional statutory remedies remain available. Refunds due for major failures are issued in full, without deductions for normal use, and via the original payment method unless otherwise agreed. We cover reasonable return costs when a problem attributable to the supply is confirmed.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Azerbaijan
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The e-commerce law provides for a 7 business day withdrawal period and refund within 7 days, with the exceptions of Article 9.5. This right is separate from the 14-day system for exchanging non-food goods; the periods are not interchangeable.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
Under the law of e-commerce, you can withdraw without reason or penalty within 7 business days from the conclusion, when you have received the required contractual information. If the required information is provided within the following three months, the withdrawal period starts on that date.
Payments are refunded within 7 days of withdrawal, without additional costs, except for the cost of returning the book. The exceptions in Article 9.5 include starting performance with consent during the withdrawal period and opening or altering the packaging; these exceptions do not remove remedies for defects or an incorrect book.
The consumer pays for a return following a change-of-mind withdrawal. You can use the form to request voluntary reimbursement of all or part of these shipping costs. The costs required to resolve the defect or non-compliance are borne by the seller.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Bahrain
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Consumer protection preserves legal remedies for defective products and the duty to provide correct information. The official guidance distinguishes the return of a defective product from a mere change of mind.
Defective book, wrong or different from the description
The official guidance of the Ministry of Industry and Commerce provides for return or replacement within 15 days from receipt when the product is defective, faulty, does not meet the legally approved specifications or is not suitable for the contracted purpose. This right depends on legal conditions and does not constitute a general time limit for changing your mind. It does not eliminate additional guarantees or compulsory remedies. The costs necessary to remedy a defect attributable to the supply are borne by the seller.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The applicable rights of Law 30/2018, including access, correction and opposition in legal cases, are retained. The scope of the foreign operator depends on the use of means of treatment in Bahrain, excluding mere transit. Article 2(3) sets out the obligation of representation for legal persons covered by paragraph 2(c); it is not presented as an automatic obligation of the Portuguese seller acting as a natural person. José Luís Santos Monteiro, owner and representative of Montarion Universe in dealings with customers in Bahrain, is the controller and data protection contact: montarionuniverse@gmail.com; Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. When covered by law, the request for information on the processing provided for in Article 18 is answered within 15 business days, subject to the legal requirements of the request. The publication of this contact does not constitute a notification or authorization to the authority.
Botswana
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A orientação oficial da autoridade de concorrência e consumo prevê proteção por produto defeituoso nos primeiros seis meses, nas condições legais, com reparação, substituição ou reembolso. Não excluímos uma solução legal porque o livro foi aberto para verificação.
Livro defeituoso, errado ou diferente da descrição
Nos termos do Consumer Protection Act, o livro que não cumpra os requisitos legais de qualidade pode ser devolvido nos 6 meses após a entrega, sem penalização. O vendedor cumpre os remédios legais de reparação, substituição ou restituição do preço. Os danos de origem e a desconformidade não são avaliados como danos de uma devolução voluntária.
Devoluções e reembolsos
Não oferecemos devoluções automáticas por simples mudança de ideias. Pode solicitar uma análise excecional por email ou pelo formulário do site; a aceitação e as condições são comunicadas antes do envio do livro. Esta política de devoluções voluntárias não exclui os direitos legais por defeito, entrega errada, incumprimento ou cancelamento legal.
Numa devolução voluntária expressamente aceite, o reembolso acordado é emitido após recebermos e verificarmos o exemplar. Danos imputáveis ao cliente podem justificar uma dedução proporcional à perda de valor, devidamente fundamentada; se a perda de valor for total, o reembolso pode ser nulo. Esta condição não se aplica à resolução legal por defeito ou incumprimento do vendedor.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
A lei de proteção de dados de 2024 é distinta do regime anterior de 2018. Mantêm-se os direitos obrigatórios de informação, acesso, correção e reclamação quando aplicáveis. Os pedidos relativos ao vendedor podem ser enviados ao contacto da política.
Brazil
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The legal right of withdrawal is seven days from the date of signature or receipt. During this legal period, the exercise has no costs for the consumer and the amounts paid are refunded immediately, in accordance with the Consumer Protection Code. These rules take precedence over return costs or withholding a refund. Rights concerning defects remain separate from the right of withdrawal.
The acceptance of the offer is confirmed immediately and the contract is made available to the consumer immediately after the purchase, in a format that allows it to be stored and reproduced. Applications submitted by the electronic support channel have immediate confirmation of receipt and response within a legal period of up to five days, without prejudice to time limits of other rights.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can exercise the statutory right of withdrawal within seven days of signing or receipt, under the Consumer Protection Code. Returns during this period have no costs for the consumer.
Upon receiving your notice of withdrawal, we immediately confirm receipt and arrange the immediate refund of the amounts paid, adjusted for monetary correction. Where applicable, we immediately notify the financial institution or card administrator to prevent the charge or reverse it. The refund is not conditional on prior submission of proof of dispatch or on the book having arrived.
We provide instructions for returning the book at no cost to the consumer. When the funds become available in the account or on the card may depend on the payment provider’s and banks’ procedures; this banking processing time does not postpone the notification or the immediate steps that the seller must take.
Exercising the statutory right of withdrawal is free of charge for the consumer. We arrange the return; necessary shipping costs paid in advance are reimbursed upon proof of the expense.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. Receipt of a complaint or withdrawal notice must be confirmed immediately through the channel used. Other support requests covered by Decree 7.962/2013 receive a response within five days; this period does not delay immediate notification of withdrawal to the financial institution. The consumer retains the right to appeal to the consumer protection bodies and to the ANPD in matters of their respective competence.
The personal data
The LGPD may apply to the offer to people in Brazil, even with the seller abroad. You can exercise the rights provided for in the LGPD by contacting the policy, including information on processing, access, correction and deletion where legally possible. The rules for small agents do not eliminate these rights. The confirmation and simplified access follow the immediate response provided for in the LGPD; the complete declaration has, as a rule, a period of 15 days. Any special small agent scheme depends on legal requirements and is not presumed only by billing. You can complain to the ANPD.
Brunei
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Consumer Protection (Fair Trading) Act protects against unfair practices and misleading information. The book description and all known charges should be available before entering into the contract.
José Luís Santos Monteiro, owner and representative of the Montarion Universe brand, is responsible for customer service and serves as the contact point for data protection matters. Tax ID: 271034378. Address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only). You may direct requests and complaints to them directly, without creating an account.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. For unfair practices covered by the Consumer Protection (Fair Trading) Act, you can also contact the Department of Economic Planning and Statistics; for data protection issues, you can contact the AITI.
The personal data
The processing carried out by the seller in Portugal is subject to the GDPR. Where applicable, the rights of access, correction, erasure, restriction, objection and portability can be exercised through the contacts in the privacy policy. The mandatory local rights that are also applicable are maintained. AITI is overseeing the Personal Data Protection Order 2025, fully effective from 1 January 2026, according to its official announcement. Where applicable, you may withdraw your consent with reasonable notice, request access to data and information about uses or disclosures in the previous year, and request correction of errors or omissions, without prejudice to legal exceptions. You can contact the seller first and turn to AITI. The contact person responsible for data protection is José Luís Santos Monteiro, by email montarionuniverse@gmail.com. Where the local regime is applicable, the purposes are informed before the collection; the data are protected, corrected when necessary and retained only as long as there is a legitimate purpose or obligation to keep. International transfers within the scope of the rules comply with the required legal protection or permitted contractual safeguards. Legal notifications are made in case of data breach. The full contact details of the owner and representative of the brand are included in the supplementary information in this file. If a data breach is subject to notification under Article 28, the AITI shall be notified as soon as practicable and no later than three days after the date on which the breach is determined to be notifiable. Affected persons are informed when required by law, indicating the incident, the measures taken and the contact for support.
Canada
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Mandatory rights depend on the province or territory. In Quebec, we do not impose foreign courts or require a waiver of local rights.
For applicable direct purchases, immediately after the transaction, we send—along with the individual order confirmation—a copy of the contract that can be retained, as well as the terms applicable to the destination. The confirmation identifies the seller, the consumer, the date, the books, the prices and charges, the total amount, the payment details, and the agreed delivery. In British Columbia and Quebec, the statutory deadline for delivering the contract copy is 15 days; our commitment to immediate dispatch is more favorable. Specific rules for the other provinces and territories continue to apply.
Defective book, wrong or different from the description
Protection against defects depends on the province or territory and includes statutory warranties regarding quality and durability. In Quebec, the reasonable lifespan of an item depends on its nature, price, and conditions of use; it is not automatically limited to 14 days or to the terms of a commercial warranty. A return due to a change of mind differs from a mandatory remedy for a defect.
Returns and refunds
We do not offer an automatic voluntary return policy for simple changes of mind. Cancellation rights specific to the province or territory remain in effect, including those arising from a lack of information, failure to provide a copy of the contract, or failure to deliver.
In Quebec, certain deficiencies regarding information or the contract allow for cancellation within 7 days of receiving the contract; failure to send the contract allows for cancellation within 30 days of purchase. Failure to deliver within 30 days of the agreed date—or the date of purchase if no date was specified—allows for cancellation prior to delivery.
Under Quebec law, a full refund is due within 15 days of cancellation. The book must be returned within 15 days of the cancellation notice (or within 15 days of delivery if that occurs after the notice), at the seller's expense. These timeframes are not contingent upon a prior inspection. In other provinces, the applicable local regulations remain in effect and are not superseded by Quebec's timeframes.
In British Columbia, upon the legal cancellation of a distance contract, we provide return instructions within 15 days of the notice. If we fail to provide these instructions, the consumer is exempt from the obligation to return the item under Section 51. We bear the reasonable cost of the return. For returns by mail, the item is deemed returned at the time of shipment. A full refund, without deduction, is due within 15 days of the cancellation notice—or, if a return is legally required and instructions were provided, within 15 days of the actual return if it occurs later; we do not wait for the item to arrive by mail when the law deems it returned upon shipment.
You may contact us to request an exceptional voluntary return. Conditions are communicated prior to the return; a request does not constitute acceptance.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your statutory rights. For cross-border purchases, the competent body depends on the province or territory. In Quebec, the *Office de la protection du consommateur* provides guidance on online contracts and complaints. Where a French version of the contract is mandatory, it is provided before an express choice of another language; this English document does not replace that version.
The personal data
Commercial data protection may be subject to PIPEDA and applicable provincial laws. The designated policy contact handles requests for access and correction, as well as complaints regarding service providers who process data on our behalf.
China
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
For normal physical books sold online, legal protection generally includes return without indication of reason within seven days of receipt, subject to the legal conditions of product integrity. The printing on request of a normal edition is not, by itself, manufactured according to personal specifications. Defective or incorrect description rights are retained separately.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
For normal physical books sold online, the legal return period without reason is, as a rule, seven days after receipt, under the legal conditions of integrity of the good. The printing on request of a normal edition does not constitute personalization in itself.
The book must be returned in integrity; the opening necessary for verification does not constitute, in itself, a loss of integrity. The refund of the price is due within 7 days after receipt of the returned copy, by means agreed with the consumer. We do not charge a penalty for withdrawal.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The PIPL can apply to the supply of goods to people in China. Local rights of information, access, correction, deletion and complaint are retained. The transfer to produce and deliver an international order does not exempt from the other requirements of PIPL. The policy identifies the seller as responsible for the data of your purchases.
Colombia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The legal right of withdrawal in distance sales is, as a rule, five business days after delivery. The return by simple withdrawal follows the legally provided charges, other than the defect costs. In electronic commerce, Law 2439/2024 provides for refund within 15 calendar days after exercise and compliance with the legal requirements of data and return. We apply our policy when it is most favourable.
Defective book, wrong or different from the description
When covered by Colombian legislation, new goods have a legal warranty of one year in the absence of a mandatory or announced period applicable. The warranty starts with delivery. The first defect solution follows the legal regime of free repair; the impossibility of repair or the repetition of the fault may allow replacement or refund, in accordance with the law. The five-business-day right of withdrawal is a separate right.
Returns and refunds
The legal withdrawal period in distance sales is, as a rule, five business days after delivery, under the legal conditions.
The book must be returned by the same means and under the same conditions in which it was received. In e-commerce, the full refund is made within 15 calendar days after the withdrawal, the provision of the necessary data and the return. No penalties are charged for withdrawal, and refunds are not converted into store credit.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Dominican Republic
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Law 358-05 protects truthful information, quality and repair for defective products. In the case of distance sales covered by the law, it provides for a trial period of not less than seven business days, subject to the respective conditions.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
For distance sales, the consumer has a trial period of seven business days after delivery. You can notify your intention to return the book during that period by email or through the form, without affecting your rights concerning defects.
After receiving the book and verifying the conditions of the trial period, we refund the amount due, without penalty for the exercise of the right. Verification cannot remove defect rights, wrong book or misleading information.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Ecuador
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A lei de defesa do consumidor prevê devolução de compras por internet nos três dias posteriores à receção, quando a natureza e o estado do bem o permitam. Defeitos, entrega de edição errada e incumprimento da descrição mantêm os remédios legais, independentemente da desistência por mudança de ideias.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Pode exercer o direito de devolução nos 3 dias após a receção, comunicando por email ou formulário. O livro deve conservar o estado em que foi entregue, nos termos do artigo 45 da lei de defesa do consumidor.
Depois de recebermos o exemplar, verificamos o seu estado e restituímos o valor devido, sem demora injustificada. A verificação destina-se a confirmar as condições do direito de devolução; não afasta os remédios por defeito ou edição errada.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
A legislação de proteção de dados pode abranger a oferta a residentes no Equador por responsáveis estrangeiros. Mantêm-se os direitos de informação, acesso, correção, eliminação e demais direitos locais aplicáveis. Os dados, finalidades, conservação e prestadores das nossas compras estão descritos na política.
Fiji
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The book must correspond to the description and be suitable for the agreed purpose. The edition, language, condition and price are clearly identified. Mandatory rights for quality, incorrect description or non-compliance remain independent of the policy of change of mind.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Georgia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The competition and consumer authority explains a legal period of 14 days to give up on distance purchases, subject to legal exceptions. The price, product, delivery and return information must be provided before the purchase. The defect right is different from the withdrawal and does not end by the expiry of this period.
Article 15(4)(a) of Georgian law requires return of the goods without delay and no later than 7 calendar days after sending the withdrawal notice, unless the seller has undertaken to collect them. Montarion’s terms grant you a more favourable period of 14 calendar days after that notice to return the book.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The processing carried out by the seller established in Portugal is subject to the GDPR. Georgian personal data law preserves the applicable local rights. Article 34(6) exempts controllers or processors established in a European Union Member State from the special representative requirement in paragraph 1. Requests relating to the seller can be sent to montarionuniverse@gmail.com; legal means of complaint are retained to the competent Georgian authority.
Hong Kong
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Mandatory rights for book other than the description, defective or inappropriate for the agreed purpose remain, regardless of this option. The product description, price and delivery information must not mislead the consumer.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
In the processes covered by the Personal Data (Privacy) Ordinance, the rights of access and correction and the rules of use of the data and direct marketing are maintained. We do not condition an order to accept unnecessary marketing. The usual local time limit to comply with an access request is 40 days; we keep the shortest time limit of the GDPR when it applies. You can complain to the PCPD.
Iceland
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Iceland is part of the European Economic Area, not the European Union. Remote purchases covered by local regulations retain the withdrawal of 14 days and mandatory non-compliance protections. The Portuguese three-year period does not apply automatically.
We provide the national model of withdrawal from this destination, with identification and contact of the seller. The use of the model is optional: the consumer can communicate by another unambiguous statement. The model and contract information must be provided to the buyer on a durable medium; the mere link to a page does not replace such delivery when legally required.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. For a cross-border consumer dispute with the Portuguese seller, the European Consumer Centre in Iceland can provide guidance. Data protection is integrated into the EEA and the complaint may be addressed to the competent authority, including Persónuvernd.
The personal data
The GDPR also integrates the EEA framework. The seller established in Portugal retains the responsibilities described in the policy, including rights, transfers and contact of the CNPD. You can also contact the EEA competent authority.
India
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
E-commerce rules require clear information about the seller, product, price, payment, delivery and claims. We do not reject a legal solution for book defective, wrong, different from the description or delivered outside of the agreed conditions. The person responsible for support and complaints is José Luís Santos Monteiro, by email indicated on this page.
Changes scheduled for 1 January 2027: For sales covered by the new Indian rules, discount announcements must show the reduced price and the lowest price at which the book was offered in the 30 days prior to the announcement.
E-commerce entities within the scope of the rules must carry out an annual self-assessment of compliance with the rules against manipulative digital practices and prominently display the compliance certificate. The evaluation should verify the actual pathways of the site; this information does not constitute a certificate nor does it claim that the evaluation has already been carried out.
Defective book, wrong or different from the description
In purchases covered by the Consumer Protection (E-Commerce) Rules, the seller accepts the return and refund of defective, fake books, different from the advertised or agreed features, or delivered after the specified time. The exception relating to the delay in force majeure does not eliminate the other rights. Accepted refunds are processed within a reasonable period and in accordance with the applicable Reserve Bank of India rules; this is not conditional on a voluntary change-of-mind return.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The person responsible for support and complaints is José Luís Santos Monteiro, at montarionuniverse@gmail.com or by the form, without creating an account. For complaints covered by the e-commerce rules, we acknowledge receipt within 48 hours and ensure resolution within one month. A reference is provided so that the complaint can be tracked. You can apply to the National Consumer Helpline and the competent authorities or courts, without being limited to Portugal.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Japan
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
In mail sales, there is no general cooling-off right equivalent to the European. The default rule allowing returns within eight days may be changed by return terms clearly presented before the contract is concluded. Our policy excludes voluntary returns for change of mind, without removing legal rights for defect or non-compliance. Identity, address, contact, price, payment, delivery and return conditions must be available before ordering.
Contact of the seller and support: José Luís Santos Monteiro; phone and WhatsApp +351 969 091 148; email montarionuniverse@gmail.com. Support is available Monday to Friday, excluding Portuguese public holidays. The phone can be used; as it is an international call to Portugal, the customer’s operator may charge high amounts. We prefer messages on WhatsApp. We do not charge for service; Internet connection and mobile data follow the customer’s tariff. We respond as quickly as possible. No need to create an account.
If we receive an advance payment and delivery does not take place promptly, we provide the notice required by Article 13 of Japanese law: whether the order is accepted or rejected, the seller’s name, address and telephone number, the amount and date of payment received, the books and quantities, and the delivery date or period if accepted. If we do not accept the order, we will immediately refund the payment and indicate the method.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
In mail or internet sales, there is no general cooling-off of home sales. Our special condition is not to accept returns by simple change of mind; this condition is presented visibly in the offer and final confirmation before the purchase.
If this special condition has not been validly indicated, the supplementary rule of return remains within 8 days of receipt, with the direct costs of the return to be borne by the consumer. You can contact us for an exceptional review of voluntary returns; acceptance and conditions are communicated before shipment.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. Postal sales information, including identity, address, contacts, return conditions and delivery, must be accessible before ordering. The email and form identify the seller; the WhatsApp indicated on the site is only for messaging and is not presented as a phone line of support. You can get guidance from the National Consumer Affairs Center and the competent consumer centers.
The personal data
The APPI may apply to foreign operators who process data related to offering to people in Japan. You can request information about the data stored, correction and termination in legal cases. The policy identifies Portugal as the country where the controller is established and allows you to request information about protection and the countries where data are processed.
Kosovo
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
For regular books purchased remotely, you can give up without giving a reason within 14 days of receipt. The absence of mandatory information may extend this period by 12 months. Kosovo law distinguishes this right from the defect claim.
We provide the national model of withdrawal from this destination, with identification and contact of the seller. The use of the model is optional: the consumer can communicate by another unambiguous statement. The model and contract information must be provided to the buyer on a durable medium; the mere link to a page does not replace such delivery when legally required.
Defective book, wrong or different from the description
The seller is liable for non-compliance manifested within two years after delivery. Report the defect within two months of discovery. During the first six months, the defect is presumed to have existed at the time of delivery, unless it is incompatible with the nature of the good or the defect. The free legal remedies of repair or replacement and, in the cases provided, price reduction or termination of the contract are maintained.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. In complaints covered by the law of Kosovo, we respond in writing or other lasting support, without delay and within a maximum of 15 days, with an assessment and proposal for a solution. If they are not resolved immediately, a written confirmation of receipt is provided.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Kuwait
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
When the Kuwaiti return regime applies, the ministerial guidance provides for exchange or return within 14 days from the date of purchase on the invoice, with the goods in their original state and subject to legal exceptions. The Ministry of Commerce discloses return rules subject to conditions and exceptions by type of good. This file does not present all books as automatically covered by any general return rule. The mandatory defect rights are retained.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
When the Kuwaiti return regime applies, the ministerial guidance provides for exchange or return within 14 days from the date of purchase on the invoice, with the goods in their original state and subject to legal exceptions. This does not grant a contractual 14-day right of withdrawal.
The request is notified by email or through the form, with proof of purchase. Upon receipt of the book, we check the storage conditions required by the right of return and make the due refund. The loss of the conditions of a return by change of mind does not eliminate the remedies by defect or incorrect edition.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Liechtenstein
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Liechtenstein is part of the European Economic Area, although it is outside the EU. The local rights for distant purchases and non-compliance are retained.
We provide the national model of withdrawal from this destination, with identification and contact of the seller. The use of the model is optional: the consumer can communicate by another unambiguous statement. The model and contract information must be provided to the buyer on a durable medium; the mere link to a page does not replace such delivery when legally required.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. You can consult the consumer protection service of the Amt für Volkswirtschaft. For personal data matters, the Datenschutzstelle is the local EEA authority. The publication of this file does not restrict access to the competent courts.
The personal data
The GDPR is part of the EEA framework. The Portuguese controller’s direct purchasing policy applies, without removing the competence of the EEA data protection authorities.
Macao
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
In the distance contracts covered by Law 9/2021, the consumer can exercise withdrawal within seven days without justification. The legal rules on the conformity of the goods, pre-contractual information and consequences of the termination are maintained; mandatory rights prevail over less favourable conditions.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
For distance contracts covered by Law 9/2021, you can notify withdrawal within seven days of receiving the book. The lack of mandatory information on this right adds 30 days to the deadline. The copy must be returned within 7 days after communication, unless collected by the seller.
The refund of the amounts received is made within 7 days from the knowledge of the termination of the contract decision or the receipt of the returned property, depending on the case, with information on the date, place and form of the refund. The costs of return and refund are borne by the consumer only if he has been informed in advance of this charge; otherwise, or if the seller assumes these costs, they are refunded within the same timeframe.
The consumer must keep the book and packaging in good condition, without losing the right to inspect the copy carefully. The consumer is liable only for diminished value caused by handling beyond what is normally allowed in a shop or by failing to meet preservation requirements; there is no liability for diminished value if the consumer was not informed of the right of withdrawal.
You can request the voluntary reimbursement of the costs incurred; the decision may be total, partial or negative. The seller pays the costs necessary to remedy a defective or incorrect book.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Malaysia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The 2024 electronic transaction rules require seller information, product, full price, payment, terms and delivery. Mandatory commercial information must be in Malay, and other languages may be added. Correction of errors and confirmation of the order must be possible. The seller shall bear the expected costs for substantially different or defective goods.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. In the transactions covered, mandatory commercial information must be made available in Malay and may be accompanied by other languages. You can contact the competent consumer and data protection authorities. The publication of this document in Portuguese does not replace the mandatory information in Malay.
The personal data
When covered by the Malay regime, the rights of information, access, correction and withdrawal of consent, as well as of opposition to direct marketing and of prevention of treatment that causes damage or suffering in the legal conditions are retained. Requests to the seller can be sent through the contact details in the privacy policy. You can complain to the Personal Data Protection Commissioner. The application of the GDPR to the Portuguese seller remains.
Maldives
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The 2020 Consumer Law protects information and solutions for defective goods. The official guidance distinguishes the conditions of return and allows complaint to the consumer authority.
Defective book, wrong or different from the description
The Consumer Protection Act protects compliance with the description and legal standards. If the book does not comply with them, the consumer may, under legal conditions and within a reasonable time, demand the return, refund of the price or exchange for the equivalent book. We do not impose the policy of changing your mind on complaint for non-conformity.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Marshall Islands
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Consumer Protection Act protects against misleading and unfair practices and admits legally provided remedies. Taxes and charges stated for the purchase do not remove mandatory rights concerning the supply of the book. The Consumption Tax Act 2025 applies to supplies and imports from 1 October 2026. The taxation of imports and online purchases depends on the legal framework of the transaction. Before contracting, the taxes and charges charged by the seller shall be differentiated and informed of any import charges paid by the recipient; where it is not possible to calculate them in advance, this circumstance shall be indicated. In the cases referred to in Article 22, the tax already levied before import shall not be levied again at import.
Before payment, the order information identifies who bears the import charges and what amounts are charged by the seller. A charge already included in the total is not presented by the seller as a second payment due for that same charge. Customs or carrier intervention does not eliminate the obligatory rights of the buyer in the event of the seller's failure to comply.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Mauritania
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
In the electronic purchases covered by the Law 2018-022, the consumer has 10 business days to withdraw after receiving the book. The identity and address of the seller, characteristics of the book, price and charges, payment, delivery, contractual confirmation and conditions of return are provided.
At the request of the consumer, the seller provides a written or electronic document with the details of the transaction within 10 days following the conclusion of the contract.
José Luís Santos Monteiro, owner and representative of the Montarion Universe brand, is responsible for customer service and serves as the contact point for data protection matters. Tax ID: 271034378. Address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only). You may direct requests and complaints to them directly, without creating an account.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can notify the withdrawal by e-mail or via the form within 10 working days of receiving the book, in electronic purchases covered by the national scheme. This right is different from claims for defect or non-compliance.
The seller arranges the return and refunds the legally owed amounts without undue delay, respecting any imperative period applicable. The status of the book is checked without limiting the legal rights of inspection and return. There is no automatic refusal of the refund for the simple opening of the package.
The return costs that the law assigns to the seller are borne by the seller. Other costs are identified before the purchase; you can request their voluntary refund by the form, subject to individual review. The costs of defect or wrong book are borne by the seller.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The processing carried out by the seller in Portugal is subject to the GDPR. Where applicable, the rights of access, correction, erasure, restriction, objection and portability can be exercised through the contacts in the privacy policy. The mandatory local rights that are also applicable are maintained. The person responsible for the processing and privacy contact is the seller himself, José Luís Santos Monteiro, established in Portugal; email montarionuniverse@gmail.com. You can address requests about your data without creating an account. This identification does not declare the existence of an establishment or administrative authorization in Mauritania. The full contact details of the owner and representative of the brand are included in the supplementary information in this file.
Mauritius
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
O exemplar deve corresponder à descrição e às condições anunciadas, apresentar qualidade e durabilidade razoáveis e não ter defeitos que não tenham sido claramente comunicados. Um livro vendido como novo deve ser novo. Uma garantia comercial adicional não afasta os direitos legais do consumidor.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Não oferecemos devoluções automáticas por simples mudança de ideias. Pode solicitar uma análise excecional por email ou pelo formulário do site; a aceitação e as condições são comunicadas antes do envio do livro. Esta política de devoluções voluntárias não exclui os direitos legais por defeito, entrega errada, incumprimento ou cancelamento legal.
Numa devolução voluntária expressamente aceite, o reembolso acordado é emitido após recebermos e verificarmos o exemplar. Danos imputáveis ao cliente podem justificar uma dedução proporcional à perda de valor, devidamente fundamentada; se a perda de valor for total, o reembolso pode ser nulo. Esta condição não se aplica à resolução legal por defeito ou incumprimento do vendedor.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios. Comunica o problema assim que possível e conserva a encomenda, a fatura e a correspondência. Podes recorrer à Consumer Affairs Unit do Ministry of Commerce and Consumer Protection, pelos contactos oficiais, incluindo a linha 185.
Contactar / apresentar reclamação
Dados pessoais
O Data Protection Act 2017 prevê direitos próprios. A sua aplicação ao responsável não estabelecido em Maurícia inclui uma condição de utilização de equipamento no território, distinta da mera residência do cliente. Quando abrangido, o regime contempla representante e registo.
Mexico
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
For sales covered by Article 56 of the federal law, cancellation may be notified within five business days after delivery or signing, whichever occurs later. The conditions do not remove protection against defective product, misleading information or charges not submitted before purchase.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
For sales covered by Article 56, you can notify cancellation within five business days after delivery or signing, whichever occurs later.
The withdrawal can be communicated by reliable means, including email or form, within the legal period. When the book is returned, the paid amount is returned. The exercise of revocation has no penalties. The consumer bears return shipping and insurance costs under Article 56; costs relating to defects are handled separately.
You can request the voluntary refund of these return costs; the decision is individual and can be total, partial or negative.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Monaco
Planned addition by the end of 2026
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Monaco is not part of the European Union. For VAT, transactions with Monaco are treated as transactions with France; this does not, by itself, confirm that the seller benefits from the French exemption or that a required registration has already been obtained.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
In the distance purchases covered, Law 1.383 and Ordonnance 6.702 provide withdrawal within seven full days (jours francs) after receipt. When the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day. In the absence of mandatory information, the period can be extended to three months.
You can communicate withdrawal by email or form. The book is returned to the address indicated in this file; upon receipt of the copy, we verify its status and refund the amounts due, without penalty and without undue delay. Only direct return costs following withdrawal may be charged to the consumer.
You can use the form to request exceptional reimbursement of these shipping costs; the decision may grant full reimbursement, partial reimbursement or none. For a defect or an incorrect edition, the seller pays the costs necessary to remedy the issue.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Law 1565/2024 on data protection has its own scope and rules. The responsible person is identified in the Portuguese policy; the mandatory additional rights and the competence of the APDP remain in the cases covered.
Montenegro
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
For regular books purchased remotely, you can give up without giving a reason within 14 days of receipt. The omission of the obligatory information on withdrawal may extend the period by 12 months. Montenegro has its own legislation and is not part of the European Union.
To communicate the withdrawal, you can send an unambiguous statement by email or form, identifying the purchase. There is no need to indicate a reason. Keep a copy and proof of sending the communication. A defect complaint is not to be confused with this withdrawal.
Model withdrawal notice: Recipient: José Luís Santos Monteiro, Montarion Universe, Rua Sousa Pinto 199 1E, 4250-481 Porto, Portugal; montarionuniverse@gmail.com. I hereby announce that I am withdrawing from the contract of purchase of the following book: [Title and edition]. The number of the order: [Number] Ordered on: [ date ] Received on: [date]. Name of the consumer: [name] Address of the consumer: [Address] Date of communication: [ date ] Consumer signature, only when the communication is submitted on paper: [signature].
It is available, in the link to Obrazac 1 of this file, the national model of withdrawal, with the data of the seller filled in. You can save, print, fill in and send it by email or mail; signature is required only for paper presentation. You do not have to give a reason for withdrawal.
Defective book, wrong or different from the description
The legal liability for non-compliance is, as a rule, two years from the passing of the risk to the consumer. National reporting requirements and remedies for repair, replacement, price reduction or termination of the contract shall be maintained as appropriate. The costs of restoring compliance are borne by the seller; the mere opening necessary for verification does not eliminate these rights.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. In complaints covered by Montenegrin law, we respond in writing, with a position on the request and proposed solution, without delay and within a maximum of eight days from receipt. If they are not resolved immediately, a written confirmation of receipt is provided.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Namibia
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Clear information about the seller, book, price, payment, delivery and after-purchase support is provided. Mandatory rights concerning defects, incorrect delivery and breach of contract remain applicable; a uniform Portuguese guarantee is not imposed on this destination.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Nauru
Coming soon
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Consumer Protection Act 2024 protects against misleading commercial information, requires pricing and provides for quality rules and complaint handling. The description identifies the edition, language and condition of the book. Compulsory remedies are retained for defect, wrong book or non-compliance. A receipt with the date of sale, description and quantity of the goods and the price paid is provided in accordance with article 35 of the text consolidated with the amendment of 2025. The records of receipts are kept for seven years, in accordance with Article 68, with limited access for legal conservation purposes.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
New Zealand
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Consumer Guarantees Act protects acceptable quality, matching with the description and suitability to the agreed purpose, in the cases covered, including offers from foreign sellers directed to New Zealand. Remedies for substantial failure and the reasonable expected duration of the good are not limited by a policy of change of mind.
Defective book, wrong or different from the description
The legal guarantees cover acceptable quality, correspondence with the description and suitability to the communicated purpose. Repairable defects must be resolved within a reasonable time. A substantial or unresolved defect in the legal terms may allow you to reject the book and choose a refund or replacement. The policy of change of mind does not limit these guarantees.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The Privacy Act 2020 may cover a foreign agency operating in New Zealand. Local rights of access and correction and the possibility of complaining to the Privacy Commissioner are maintained. The policy contact receives requests regarding the seller and the order details. When the Privacy Act applies, requests for access or correction are answered as soon as reasonably possible, usually within 20 business days; an extension allowed is communicated with their justification. You can complain to the Office of the Privacy Commissioner. José Luís Santos Monteiro is the person designated by the seller for data protection and receives requests at montarionuniverse@gmail.com.
North Macedonia
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A lei de proteção do consumidor prevê desistência de compras à distância de livros normais em 14 dias desde a receção, sem motivo. A informação contratual é fornecida em suporte duradouro. Os direitos por defeito são distintos da desistência.
Livro defeituoso, errado ou diferente da descrição
A responsabilidade por falta de conformidade manifestada abrange dois anos desde a entrega. Comunica o problema nos 60 dias desde a descoberta. Mantêm-se os remédios legais gratuitos e os prazos próprios de exercício dos direitos; o prazo de desistência não limita uma reclamação por defeito.
Devoluções e reembolsos
Pode comunicar a desistência, sem indicar motivo, nos 14 dias após receber o livro, por email, formulário ou outra declaração inequívoca. O livro deve ser enviado de volta nos 14 dias seguintes à comunicação. A impressão a pedido de uma edição normal não é, por si só, personalização.
Reembolsamos os pagamentos devidos, incluindo a entrega normal, sem demora injustificada e até 14 dias após a comunicação. Podemos suspender o reembolso até receber o livro ou prova do seu envio, consoante o que ocorrer primeiro. A inspeção não autoriza a ultrapassar esse limite. A diferença de uma entrega mais cara escolhida pelo consumidor não é reembolsada.
O livro pode ser examinado na medida necessária para conhecer a sua natureza e características. Só é dedutível a desvalorização demonstrada causada por manuseamento além dessa verificação; a mera abertura não elimina o direito nem permite uma retenção automática de todo o reembolso.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
A legislação de proteção de dados tem direitos próprios de informação, acesso, correção e reclamação à AZLP. Estes acrescentam-se aos direitos da política do vendedor português quando o tratamento esteja abrangido pelo regime local.
Norway
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Norway is a member of the EEA, not the EU. The right of withdrawal for online purchases covered by Norwegian rules is 14 days. The defect rights follow the Norwegian legal system and do not end by exhausting the time limit for changing your mind. The legal time limits applicable to the type of good are maintained.
We provide the national model of withdrawal from this destination, with identification and contact of the seller. The use of the model is optional: the consumer can communicate by another unambiguous statement. The model and contract information must be provided to the buyer on a durable medium; the mere link to a page does not replace such delivery when legally required.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. For a cross-border consumer dispute with the Portuguese seller, the European Consumer Centres network can provide guidance. With regard to personal data, you can complain to Datatilsynet or the EEA competent authority.
The personal data
The GDPR integrates the EEA framework. Rights and transfers are described in the Portuguese seller’s policy; a complaint to the competent authority does not require a prior complaint to the seller.
Oman
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The official consumer information provides for return or replacement within 15 days for defective or non-compliant product, subject to legal conditions. This period is not presented as a general free return for change of mind.
José Luís Santos Monteiro, owner and representative of the Montarion Universe brand, is responsible for customer service and serves as the contact point for data protection matters. Tax ID: 271034378. Address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only). You may direct requests and complaints to them directly, without creating an account.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The processing carried out by the Portuguese seller is subject to the GDPR. Where covered by the Oman regime, local rights of information, access/copy, correction and update, withdrawal of consent and requests for deletion or restriction of data are retained, subject to legal conditions and exceptions. You can exercise your rights by contacting the privacy policy and appealing to the competent authority in Oman. The local rules should be read with the amendments of Royal Decree 68/2026. The controller and data protection contact is José Luís Santos Monteiro, established in Portugal; montarionuniverse@gmail.com. Requests for rights can be submitted directly to the seller without creating an account. Where the Oman rules apply, data necessary for the purchase are processed to perform the contract under the data protection law, including Article 10 bis introduced by Royal Decree 68/2026. Marketing requires separate express consent. The right to object to automated decisions and request human review, and the right to erasure once the purpose ends, remain available, subject to legal exceptions for retention and disputes. The full contact details of the owner and representative of the brand are included in the supplementary information in this file. We do not request sensitive categories of data as a condition for a normal book order. If categories covered by Article 5 of the Oman Law are to be treated, the conditions and ministerial authorization legally required will be respected. The identification of the controller does not replace this authorization where applicable. The authorization referred to in Article 5 concerns sensitive categories such as health, biometrics, genetics, racial origin, sexual life, political or religious opinions and criminal backgrounds; it is not presented as a general license to buy books. Do not use the support form to send this type of information when it is not necessary to resolve your request.
Palau
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Consumer Protection Act of Palau prohibits misleading practices regarding the origin, characteristics, quality and condition of the product, including presenting used goods as new. The edition, language, seller and condition of the book are identified without creating a false association with the printing provider. Legal rights are retained by defect or non-compliance. The protection covers trade that directly or indirectly affects consumers in Palau, even when the goods are located elsewhere. We do not make false announcements about price reductions, availability, approvals or certifications.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. In Palau, the Attorney General may bring legal action against unfair or misleading practices and the court may order the restitution. The consumer who suffers a material loss proven by one of these practices may bring a lawsuit pursuant to Article 206 of Title 11 of the Palau National Code: the anticipated compensation is the actual damage or 100 USD, depending on the higher amount; other measures, expenses and fees depend on the court decision. This is not an automatic refund for simple change of mind.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Papua New Guinea
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Independent Consumer and Competition Commission is the competition and consumer authority. The information about the seller, the edition, the language and the price of the book must be correct. You can complain for defective supply, book different from the description or non-compliance, without confusing these rights with a refund for change of mind.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. You can also submit a consumer complaint to the Independent Consumer and Competition Commission, via the institutional channels indicated in the source of this file.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Philippines
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A Internet Transactions Act protege também transações de operadores estrangeiros que dirigem intencionalmente a atividade às Filipinas. O livro deve corresponder à descrição e os meios de reclamação devem ser acessíveis.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Não oferecemos devoluções automáticas por simples mudança de ideias. Pode solicitar uma análise excecional por email ou pelo formulário do site; a aceitação e as condições são comunicadas antes do envio do livro. Esta política de devoluções voluntárias não exclui os direitos legais por defeito, entrega errada, incumprimento ou cancelamento legal.
Numa devolução voluntária expressamente aceite, o reembolso acordado é emitido após recebermos e verificarmos o exemplar. Danos imputáveis ao cliente podem justificar uma dedução proporcional à perda de valor, devidamente fundamentada; se a perda de valor for total, o reembolso pode ser nulo. Esta condição não se aplica à resolução legal por defeito ou incumprimento do vendedor.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
O tratamento efetuado pelo vendedor em Portugal está sujeito ao RGPD. Os direitos de acesso, correção, apagamento, limitação, oposição e portabilidade, quando aplicáveis, podem ser exercidos pelo contacto da política de privacidade. Mantêm-se os direitos locais obrigatórios que também sejam aplicáveis.
Qatar
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A Lei 8/2008 protege a informação correta e os remédios por produtos defeituosos. Quando abrangido pelo regime, o consumidor conserva as opções legais de reparação, substituição ou devolução do preço nas condições aplicáveis.
Quando abrangidas pelas normas do Qatar, as informações obrigatórias sobre o produto e o preço e a fatura devem ser fornecidas em árabe, podendo acompanhar-se de outras línguas. O exemplar conserva a língua da edição escolhida.
Livro defeituoso, errado ou diferente da descrição
Nos casos abrangidos pela Lei 8/2008 e pelo seu regulamento, podes escolher reparação, substituição ou devolução com restituição do preço, atendendo à natureza do livro, ao defeito, ao uso anterior e ao prazo necessário à reparação. Se a reparação ou substituição demorar mais de 15 dias, o regime prevê um bem alternativo sem custo durante esse período e compensação pelo seu custo quando o vendedor incumprir essa obrigação. Estes 15 dias não são um prazo geral de desistência por mudança de ideias.
Devoluções e reembolsos
Não oferecemos devoluções automáticas por simples mudança de ideias. Pode solicitar uma análise excecional por email ou pelo formulário do site; a aceitação e as condições são comunicadas antes do envio do livro. Esta política de devoluções voluntárias não exclui os direitos legais por defeito, entrega errada, incumprimento ou cancelamento legal.
Numa devolução voluntária expressamente aceite, o reembolso acordado é emitido após recebermos e verificarmos o exemplar. Danos imputáveis ao cliente podem justificar uma dedução proporcional à perda de valor, devidamente fundamentada; se a perda de valor for total, o reembolso pode ser nulo. Esta condição não se aplica à resolução legal por defeito ou incumprimento do vendedor.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
O tratamento efetuado pelo vendedor em Portugal está sujeito ao RGPD. Os direitos de acesso, correção, apagamento, limitação, oposição e portabilidade, quando aplicáveis, podem ser exercidos pelo contacto da política de privacidade. Mantêm-se os direitos locais obrigatórios que também sejam aplicáveis.
Samoa
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Competition and Consumer Act 2016 protects acceptable quality and the book's conformity to its description. Commercial information must not be misleading regarding the edition, language, condition, or price of the copy.
Defective book, wrong or different from the description
Regarding the remedies under Articles 74 and 75 of the Competition and Consumer Act 2016, you must report the defect as soon as reasonably possible and, at the latest, within four weeks of becoming aware of it or reasonably ought to have become aware of it. Notification may be oral or written. The seller may repair, replace, or refund. If the defect is not remedied within a reasonable time, you may reject the book—stating the grounds—as soon as possible and no later than four weeks after that period expires. The copy must be returned; if the defect makes transport significantly burdensome, the seller is responsible for collecting it at their own expense. The refund due cannot be imposed as credit for another purchase. Other legal rights, including compensation, remain intact. These timeframes do not constitute a general return period for a change of mind.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by identifying the order, the problem, and the desired solution. A complaint to the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive use of Portuguese courts to the detriment of your mandatory rights. You may also file a complaint with the consumer protection services of the Ministry of Commerce, Industry and Labour via the channels provided on the official webpage listed in the sources.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
São Tomé & Príncipe
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A Lei 09/2017 protege a informação e a qualidade dos bens. Para produtos defeituosos, prevê reparação, redução do preço ou resolução nas condições legais. Não substituímos a lei nacional por uma garantia portuguesa uniforme.
Livro defeituoso, errado ou diferente da descrição
A Lei 09/2017 prevê reparação, redução do preço ou resolução do contrato por defeito não previamente esclarecido. O defeito de um bem móvel deve ser comunicado nos 30 dias após o seu conhecimento, dentro da garantia legal; a lei contém ainda prazos próprios de caducidade. Uma devolução por mudança de ideias não substitui esses direitos.
Devoluções e reembolsos
Não oferecemos devoluções automáticas por simples mudança de ideias. Pode solicitar uma análise excecional por email ou pelo formulário do site; a aceitação e as condições são comunicadas antes do envio do livro. Esta política de devoluções voluntárias não exclui os direitos legais por defeito, entrega errada, incumprimento ou cancelamento legal.
Numa devolução voluntária expressamente aceite, o reembolso acordado é emitido após recebermos e verificarmos o exemplar. Danos imputáveis ao cliente podem justificar uma dedução proporcional à perda de valor, devidamente fundamentada; se a perda de valor for total, o reembolso pode ser nulo. Esta condição não se aplica à resolução legal por defeito ou incumprimento do vendedor.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
O tratamento efetuado pelo vendedor em Portugal está sujeito ao RGPD. Os direitos de acesso, correção, apagamento, limitação, oposição e portabilidade, quando aplicáveis, podem ser exercidos pelo contacto da política de privacidade. Mantêm-se os direitos locais obrigatórios que também sejam aplicáveis.
Senegal
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Decree 2008-718 protects electronic purchases. The consumer receives accessible and storable information about the seller, product, total price, delivery, privacy, complaints and withdrawal. The choice of law does not reduce the mandatory Senegalese guarantees.
José Luís Santos Monteiro, owner and representative of the Montarion Universe brand, is responsible for customer service and serves as the contact point for data protection matters. Tax ID: 271034378. Address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only). You may direct requests and complaints to them directly, without creating an account.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can notify the withdrawal on a lasting medium, including email, within 7 business days of receiving the book. If the mandatory information is missing, the period may be extended to 3 months; if the information is provided in that period, the 7 working days are counted from receipt.
We issue the refund within 7 days after receipt of valid proof of shipment of the book returned by the customer. The proof must identify the order, the recipient and the date of dispatch. The consumer can check the book; there is no withdrawal penalty.
We also reimburse the costs paid by the customer to return the book, upon submission of proof of the cost.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The Act 2008-12 provides for rights of access, correction and opposition, in legal conditions, and supervision by the CDP. For foreign controllers, the use of data-processing equipment in Senegal is relevant to the scope of the law and the requirement for a local representative. The person responsible is José Luís Santos Monteiro, Portugal; montarionuniverse@gmail.com. The purposes, categories of data, recipients, retention period and transfers provided for in the privacy policy are informed. The identification, contact and delivery data required for the order are mandatory for the purchase; marketing data is optional. You can request access, rectification and opposition and complain to the CDP. The rules on cookies and the means of opposition are presented in the cookie policy. The full contact details of the owner and representative of the brand are included in the supplementary information in this file.
Serbia
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A informação oficial sérvia prevê desistência de compras eletrónicas em 14 dias após a entrega, sem justificar. Mantêm-se separadamente os direitos por falta de conformidade e a informação obrigatória anterior ao contrato. A nossa política não obriga o cliente a recorrer exclusivamente aos tribunais portugueses.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Pode comunicar a desistência, sem indicar motivo, nos 14 dias após receber o livro, por email, formulário ou outra declaração inequívoca. O livro deve ser enviado de volta nos 14 dias seguintes à comunicação. A impressão a pedido de uma edição normal não é, por si só, personalização.
Reembolsamos os pagamentos devidos, incluindo a entrega normal, sem demora injustificada e até 14 dias após a comunicação. Podemos suspender o reembolso até receber o livro ou prova do seu envio, consoante o que ocorrer primeiro. A inspeção não autoriza a ultrapassar esse limite. A diferença de uma entrega mais cara escolhida pelo consumidor não é reembolsada.
O livro pode ser examinado na medida necessária para conhecer a sua natureza e características. Só é dedutível a desvalorização demonstrada causada por manuseamento além dessa verificação; a mera abertura não elimina o direito nem permite uma retenção automática de todo o reembolso.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
Os direitos locais de proteção de dados e reclamação ao Comissário mantêm-se quando a lei sérvia for aplicável. O responsável português recebe os pedidos pelo email da política. Uma obrigação de representante local não é cumprida só por publicar um email em Portugal.
Seychelles
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
Keep the purchase conditions · Open a form to save or print
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Fair Trading Act 2022 protects information, pricing, and contractual terms. The cancellation of advance orders is governed by specific rules under Article 92, including reasonable charges; protection against defects is distinct from a change of mind after delivery.
Defective book, wrong or different from the description
Article 107 of the Fair Trading Act 2022 allows for the return of a non-conforming book within six months of delivery, without penalty and at the seller's risk and expense. Policy for handling defective returns: when a refund is due, it is issued within 48 hours of the seller receiving the book. Replacement is carried out within two months of the customer sending proof of shipment for the defective product. The assessment regarding repair is communicated within ten days of the seller receiving the product.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
This exclusion regarding voluntary returns does not apply to the return of a defective book as provided for in Article 107. For such returns, we bear the costs and issue the legally required refund within 48 hours of receiving the book; the wear-and-tear deduction criteria applicable to voluntary returns do not apply.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing carried out by the seller in Portugal is subject to the GDPR. Rights regarding access, correction, erasure, restriction, objection, and portability—where applicable—may be exercised via the contact details provided in the privacy policy. Mandatory local laws that are also applicable remain in effect. Where applicable, the Data Protection Act 2023 ensures rights of access, correction, and—in legally prescribed cases—erasure or restriction, as well as the withdrawal of consent. You may lodge a complaint with the Seychelles Information Commission, the data protection authority. Requests concerning the seller may be sent to the contact details provided in our privacy policy.
Singapore
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Consumer Protection (Fair Trading) Act protects against unfair practices. Protection for non-compliant goods includes repair or replacement and, where applicable, price reduction or termination.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The policy contact receives requests and complaints regarding data protection. When the PDPA applies, local rights are retained, including access, correction and withdrawal of consent in the cases provided. Data processing and international service providers are described in the policy. The public channel for data protection requests is montarionuniverse@gmail.com, under the responsibility of José Luís Santos Monteiro. This identification does not claim a local entry in the DPO directory nor does it replace a designation required by law.
South Africa
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Voorwaardes in Afrikaans · guarded
Imiqathango ngesiXhosa · guarded
Dipeelano tša theko ka Sepedi · guarded
Dipeelo tsa theko ka Setswana · guarded
Swipimelo swo xava hi Xitsonga · guarded
Imibandzela yekutsenga ngesiSwati · guarded
Nyimele dza u renga nga Tshivenḓa · guarded
Imibandela yokuthenga ngesiNdebele · guarded
English · Afrikaans · Xhosa · Southern Sotho · Northern Sotho · Tswana · Tsonga · ss · ve · nr · Zulu
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Sales of books are excluded from the seven-day cancellation right in section 44 of the ECTA by section 42(2)(h). Rights concerning defects, incorrect books, breach of contract and any other applicable mandatory rights remain unaffected. Where applicable, the Consumer Protection Act provides for the return of non-conforming goods within six months of delivery, with the statutory remedies of repair, replacement or refund.
José Luís Santos Monteiro, owner and representative of the Montarion Universe brand, is responsible for customer service and serves as the contact point for data protection matters. Tax ID: 271034378. Address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only). You may direct requests and complaints to them directly, without creating an account.
Defective book, wrong or different from the description
Where the Consumer Protection Act applies, a non-conforming book may be returned within six months of delivery without penalty and at the supplier's risk and expense. The consumer has the statutory remedies of repair, replacement or refund. These rights concerning defects are separate from a return for a change of mind and remain unaffected by the exclusion of books from section 44 of the ECTA.
Returns and refunds
Purchases of books are excluded from the seven-day cancellation right in section 44 of the ECTA by section 42(2)(h). This exclusion does not remove rights concerning defects or breach of contract, or any other mandatory rights applicable to the purchase.
Where a refund is due for a defect, an incorrect book, breach of contract or another applicable legal ground, the request will be handled under that ground and its mandatory deadlines. The 30-day period associated with cancellation under section 44 of the ECTA is not a general refund period for purchases of books.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Data processing carried out by the seller in Portugal is subject to the GDPR. Rights regarding access, rectification, erasure, restriction, objection, and portability—where applicable—may be exercised via the contact details provided in the privacy policy. Any applicable mandatory local rights remain in effect. The designated contact point is José Luís Santos Monteiro (in Portugal); montarionuniverse@gmail.com. Where POPIA applies, you may request access, rectification, or deletion under legal conditions, object to processing in specified cases, and lodge a complaint with the Information Regulator. Electronic commercial communications comply with consent requirements or legal exceptions for existing customers and include sender identification and a free opt-out mechanism. The policy outlines purposes, recipients, retention periods, and data transfers. Full contact details for the brand owner and representative are provided in the supplementary information for this entry.
South Korea
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
For purchases covered by Korean e-commerce law, the ordinary withdrawal period is seven days. If the book differs from the description, advertising or contract, the special withdrawal must be exercised within three months from the delivery and, simultaneously, within 30 days from the consumer knew or could have known the divergence. Exceeding any of these deadlines prevents this special right, without eliminating other legal remedies. The defect costs are borne by the seller and the legal refund periods apply.
In the case of purchases covered by the e-commerce scheme, a contractual document, including in electronic format, with the legally required information, is provided after the contract and before the delivery of the book. The receipt of the order is confirmed and your data may be corrected before sending, in accordance with the legal terms.
Transactions covered by the exceptions in Article 24(3), including credit-card payments under Article 24(3)(2), are not subject to the requirement to use payment escrow or compensation insurance under Article 24(2).
Defective book, wrong or different from the description
If the book differs from the description, advertising or contract, the special withdrawal provided in Article 17(3) must be exercised within three months of delivery and, at the same time, within 30 days from the date the consumer knew or could have known the divergence. In such cases, the seller will bear the return costs. This right is not reduced to the ordinary seven-day period for change of mind; other legal remedies for defect or non-compliance are retained.
Returns and refunds
You can notify the withdrawal within 7 days from receipt of the document with the content of the contract, including in electronic format, or, when subsequent, from the delivery of the book. The legal rules of counting are maintained when the document or information on the address of the seller is missing, or when there is an impediment to the exercise of the right. If the book deviates from the description, advertising or contract, the special withdrawal must be communicated within 3 months from delivery and, simultaneously, within 30 days from the date you knew or could know the divergence.
The refund is due within 3 business days after receipt of the book returned. The inspection does not extend the deadline. The mere opening necessary to verify the content does not eliminate the right; loss or damage attributable to the consumer and use that substantially reduces the value follow the legal exceptions, separate from the defects of origin.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
PIPA protects requests for access, correction, deletion and suspension in the cases legally provided. We inform about purposes, data, retention, recipients and transfers in the direct purchase policy. Requests concerning the seller are received through the controller’s contact details.
Switzerland
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Switzerland does not provide for a general right of withdrawal for all online purchases. The identity and contact of the seller, the price and the order steps must be clear. The absence of a general statutory right of withdrawal does not remove rights concerning defects or breach of contract.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The applicable rights of the federal data protection law are maintained. The Swiss representative requirement under Article 14 depends on cumulative conditions, including large-scale, regular and high-risk processing; merely sending an order to Switzerland does not trigger it.
Taiwan
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
In the case of distance purchases of normal physical books, the legal right of termination is, as a rule, seven days after receipt, without costs for the consumer. This regime is different from the exceptions for certain digital content or genuinely personalized goods.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
In the case of distance purchases covered by normal physical books, the legal right of withdrawal is, as a rule, seven days after receipt, without costs for the consumer.
In the exercise of the legal right, the seller must arrange the collection within 15 days of the written communication, where applicable, and return the amounts within 15 days following the date of collection or receipt of the book returned. The verification does not extend the legal deadlines.
Communication can be written, by email or form. Return is free of charge for the consumer. The normal check of the book does not allow you to eliminate the right or arbitrarily discount the price.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Thailand
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
When the purchase is covered by the direct sales and marketing law, you can cancel by written communication within 7 days of receiving the book. The purchase documents must be in Thai, identify buyer and seller, date of purchase and delivery, and highlight the right of withdrawal. A legal exclusion from the scheme is not treated as a waiver of other consumer rights.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
In purchases covered by the direct marketing scheme, the cancellation is communicated in writing within seven days from receipt of the book. Refund processing policy: the customer first submits the proof of shipment of the returned copy, identifying the order, recipient and date. The refund is issued after submission of this proof, without waiting for the arrival of the book.
We reimburse the shipping costs the customer pays to send the book back. The customer provides proof of return shipment and proof of the expense so that the shipping costs can be reimbursed together with the purchase refund.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
PDPA protects access, correction, deletion and other applicable rights. Article 38 provides an exception to the representative requirement for certain processing involving neither sensitive data nor a large volume of data; this must not be confused with the exemption from direct-marketing registration.
Timor-Leste
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The Decree-Law 12/2024 covers electronic sales to recipients in East Timor, including foreign suppliers. For the book delivered, the return period may not be less than 7 business days. The Portuguese NIF identifies the foreign seller; it is not a local register.
Commercial communications comply with article 55 of Decree-Law 12/2024: include a functional return address for at least 30 days after the message, or another clearly presented and accessible electronic mechanism to stop receiving them. The request is respected, no new unsolicited commercial messages after the 10 business days limit. The processing in Portugal follows the GDPR, accessible by the link to the legislation in this file.
Contact of the seller and the support area: José Luís Santos Monteiro; phone +351 969 091 148; email montarionuniverse@gmail.com. Contact channels can be used without creating an account.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
You can return the book within 7 working days of receipt by communicating by email or form and sending it to the address of the seller indicated in this file. For a change-of-mind return, you pay the return shipping costs. If the book is defective or does not match the description, we will bear the full cost of return.
After we receive the copy, we check the status and issue the due refund without undue delay. The inspection does not reduce rights for defect or non-compliance. The criteria for damages attributable to the consumer are communicated and justified; there is no automatic loss of reimbursement by opening the book to verify it.
You can use the form to request voluntary reimbursement of shipping costs for a change-of-mind return; the assessment may result in full reimbursement, partial reimbursement or no reimbursement. Shipping costs legally payable by the seller are reimbursed upon proof, independently of this voluntary assessment.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The area responsible for support and complaints is managed by José Luís Santos Monteiro. You can contact montarionuniverse@gmail.com or the website form, without creating an account, identifying the order, the problem and the desired solution. A complaint to the seller does not eliminate legal means of appeal to the competent authorities or courts. There is no clause that exclusively imposes Portuguese courts in detriment of your mandatory rights. If the complaint is not resolved directly, we provide online mediation by a neutral third party. The consumer can request this mechanism by email or form and propose a mediator; the parties agree on an independent third party, without interest in the dispute, and their contacts and conditions. Participation takes place at a distance, by email or video conference, without the need to travel to Portugal. The designation occurs when the mechanism is requested; a mediator chosen unilaterally by the seller is not imposed on the consumer. Mediation does not impose a solution, does not exclude competent authorities or courts and does not imply a waiver of mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Tonga
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The purchase expressly identifies José Luís Santos Monteiro as the professional seller, including their address and contact details. The consumer retains mandatory rights regarding the quality of the book, its description, delivery, and the remedy of non-compliance, without being limited to filing a claim in Portugal.
Where a statutory refund is due, it may be issued via bank transfer or a reversal to the card, in accordance with Article 45(3), without requiring the consumer to accept physical cash. The method used complies with legal requirements and any necessary agreement with the consumer.
Defective book, wrong or different from the description
Where the Consumer Protection Act 2025 regime applies, you may notify a breach of warranty—either orally or in writing—within 28 days of becoming aware of it or when you reasonably ought to have become aware of it. The supplier must remedy the situation; if they fail to do so within 28 days of notification (or within a longer agreed timeframe), you may give notice of rejection within the following 28 days. The goods must be returned, unless they are already in the supplier's possession or if returning them is impracticable or would entail unreasonable expense. Any refund due must be paid within 28 days of the return—or, in the aforementioned exceptional cases, within 28 days of the rejection notice—via a monetary payment; store credit cannot be imposed. Other legal remedies remain available. These timeframes do not constitute a general right of return based on a change of mind.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Tunisia
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A Lei tunisina 2000-83 prevê, nas compras eletrónicas abrangidas, desistência em 10 dias úteis desde a receção do bem e reembolso em 10 dias úteis após a devolução. Os custos de retorno por simples desistência são do consumidor.
A pedido do consumidor, fornecemos nos 10 dias após a celebração do contrato um documento escrito ou eletrónico com os dados da operação. O contacto telefónico do vendedor é +351 969 091 148; não é cobrada pelo vendedor uma tarifa adicional para contactar o apoio, sem prejuízo das tarifas do operador de telecomunicações.
Livro defeituoso, errado ou diferente da descrição
A Lei 2000-83 prevê a restituição de um produto não conforme com a encomenda ou entregue fora do prazo nos 10 dias úteis após a entrega, com reembolso da quantia paga e despesas associadas nos 10 dias úteis após a restituição. Este remédio específico não elimina outros direitos legais por defeitos, incluindo vícios ocultos.
Devoluções e reembolsos
Nas compras eletrónicas abrangidas pela Lei 2000-83, podes comunicar a desistência nos dez dias úteis após a receção.
O exemplar deve ser devolvido dentro desse prazo, por correio ou outro meio com prova do envio. O reembolso é efetuado nos 10 dias úteis após a devolução, conforme o artigo 30 da Lei 2000-83. A desistência não tem penalização; os custos diretos de retorno são do consumidor.
Pode solicitar pelo formulário um reembolso voluntário dos portes de desistência, total ou parcial. Por produto não conforme ou incumprimento dos prazos de entrega, aplicam-se os direitos próprios do artigo 31; suportamos os custos necessários à solução imputável ao fornecimento.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
O tratamento efetuado pelo vendedor em Portugal está sujeito ao RGPD. Os direitos de acesso, correção, apagamento, limitação, oposição e portabilidade, quando aplicáveis, podem ser exercidos pelo contacto da política de privacidade. Mantêm-se os direitos locais obrigatórios que também sejam aplicáveis. Quando a Lei orgânica 2004-63 for aplicável, mantêm-se os direitos locais de informação, acesso em forma compreensível, correção e oposição, nos termos legais. O responsável é José Luís Santos Monteiro, em Portugal; montarionuniverse@gmail.com. A política de privacidade identifica as categorias de dados, finalidades, destinatários, conservação e transferências; a divulgação de dados para marketing não é condição da compra. Podes recorrer à INPDP, sem prejuízo dos meios legais de reclamação.
Türkiye
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A contratação à distância segue as regras turcas aplicáveis, incluindo informação prévia e direitos legais de desistência e conformidade. A política não limita os direitos obrigatórios do consumidor ou a competência das entidades turcas.
Livro defeituoso, errado ou diferente da descrição
A lei de proteção do consumidor prevê, em regra, responsabilidade por bens defeituosos durante dois anos desde a entrega, salvo proteção superior aplicável. Os remédios legais incluem resolução, redução proporcional do preço, reparação gratuita ou substituição, nas condições legais. A desistência de compras à distância é um direito diferente.
Devoluções e reembolsos
Nas compras à distância abrangidas, pode comunicar a desistência nos 14 dias após a receção. A exceção para livros entregues com elementos de proteção, como selo ou embalagem, abertos após a entrega é indicada quando exista essa proteção; não exclui os direitos por defeito ou livro errado. Uma edição normal impressa a pedido não é automaticamente personalizada.
O livro deve ser enviado de volta nos 14 dias após a comunicação, salvo recolha pelo vendedor. O reembolso dos pagamentos, incluindo a entrega, é efetuado em 14 dias desde a entrega do livro à transportadora indicada nas instruções de retorno. Se for utilizada outra transportadora, o prazo começa quando o livro chega ao vendedor. Se a desistência ocorrer antes da entrega do livro, o prazo conta-se desde a comunicação. O pagamento é restituído pelo meio utilizado na compra, de uma só vez e sem encargos para o consumidor.
O consumidor não suporta o retorno quando utiliza a transportadora indicada pelo vendedor ou quando o vendedor não tenha indicado uma transportadora. Mantêm-se os direitos por defeito ou entrega errada, independentemente da exceção de desistência para livros com proteção aberta.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
A Lei 6698 prevê direitos de informação, correção, eliminação nas condições legais e oposição nos casos previstos. O contacto da política recebe os pedidos relativos ao vendedor. As transferências internacionais obedecem às bases e garantias legais aplicáveis.
Turkmenistan
Coming soon
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
The law protects complete and true information about the seller and product and invalidates clauses that reduce legal rights of consumers.
The entry of publications is subject to national customs restrictions. The customs authority shall indicate prohibitions on pornographic material and publications deemed to be harmful to political or economic security, health or morality, including postal dispatch. The availability of a book in the catalog does not guarantee its admissibility by the customs. The conditions of a particular order must respect these restrictions and the legal rights of the consumer.
The seller checks the known shipping limitations before accepting the order. If an impossibility of delivery arises after the contract, the buyer is informed and retains the rights of termination, refund and other remedies legally due. Using a printing company or carrier does not remove the seller’s contractual responsibility.
Publishing information: Before completing the purchase, the book, language, format, quantity, price and charges, the manufacturer and its location and the country of actual production must be identified, with the other requirements for the product. The Portuguese seat of the seller does not mean that the copy is printed in Portugal. If the country of manufacture or the manufacturer of a shipping option is not yet determined, you can request confirmation before ordering.
Proof of purchase: you receive a document identifying the seller, the book purchased, the price and the date of purchase, in accordance with article 17. If you lose the proof, you can request a copy; the lack of this document does not prevent, by itself, the proof of the purchase by other means permitted by law.
Before delivery, you can cancel the order without giving a reason, in accordance with Article 21. With advance payment, the refund may only take into account expenses actually incurred by the seller in the execution of the order, when the law and the contract allow it. We do not apply a fixed automatic penalty for this cancellation.
Defective book, wrong or different from the description
Policy for handling defect claims: the assessment and remedy periods run from receipt of the copy by the seller. The initial quality check is carried out by the seller within three calendar days from receipt. The corrected or replacement book is sent before 20 days from receipt. Postal transit time is not included in these periods, and the customer is informed when the book is sent. When a refund is due, the refund is issued within three business days after the customer has sent the book back, upon presentation of the proof of such shipment. The seller pays for a return that the seller requests; we do not deduct wear resulting from normal use from a refund for a defect. Where technical expertise is required to determine the cause of the defect, the intervention of a person with appropriate qualifications and experience shall be ensured in accordance with Article 22(10). The consumer can follow up on the expertise and challenge its findings in court. The initial verification of the seller is not presented as a substitute for this expertise.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
Incomplete or false information that makes the book inappropriate for the necessary characteristics or intended use allows termination of the contract within 7 calendar days, in accordance with Article 14(11) and 12. Return and refund are governed by this right; they are not treated as a mere change of mind.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The processing carried out by the seller in Portugal is subject to the GDPR and the privacy policy of direct purchases. When the processing is covered by the Law of Turkmenistan on privacy and its protection, you may know the data processed, its origin, purposes, ways of use and storage, request free access, correction, blocking or deletion in legal cases and withdraw consent when permitted, without deviating from pending obligations or legally required storage. The request for access and any reasoned refusal shall follow the one working day period provided for in Article 27. Advertising requires prior consent. Applications are submitted to José Luís Santos Monteiro through montarionuniverse@gmail.com. Consent and communications about data transmission to third parties required by applicable law are not replaced by the mere consultation of this page. The information about providers, countries of processing and guarantees is contained in the privacy policy of direct purchases; we do not claim that the data is hosted in Turkmenistan.
Uganda
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A compra eletrónica permite conhecer as condições, verificar a encomenda e corrigir erros antes da confirmação. O artigo 25 do Electronic Transactions Act prevê cancelamento em 7 dias desde a receção e reembolso em 30 dias desde o cancelamento.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Pode cancelar a compra eletrónica nos 7 dias após a receção do livro, nos termos do artigo 25 do Electronic Transactions Act. A comunicação pode ser feita por email ou formulário. O exemplar é devolvido ao endereço do vendedor.
O reembolso integral dos valores pagos é devido nos 30 dias após o cancelamento. A receção e a inspeção não autorizam ultrapassar esse prazo nem acrescentar uma penalização. O artigo 24 contém exceções próprias à resolução por falta de informação; não são apresentadas como uma exclusão geral do direito do artigo 25 para livros.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
O regime de proteção de dados prevê direitos locais e supervisão pelo PDPO. O responsável português recebe os pedidos de acesso, correção e demais direitos aplicáveis. A descrição dos prestadores e transferências encontra-se na política de compras diretas.
Ukraine
Coming soon
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Distance purchases have their own protection, including withdrawal under applicable legislation. We do not confuse exceptions concerning exchanges in physical shops with the rules for online purchases, and we do not automatically apply a new law before it takes effect.
The availability of delivery also depends on the edition and language of the book. The official Ukrainian clarification of 8 September 2026 on international postal shipments includes restrictions on books of Russian or Belarusian origin, from occupied Ukrainian territories, of certain authors linked to Russian citizenship and to Russian-language editions sent from any country. The existence of an edition in the catalog does not mean that it can be sent to Ukraine. The specific restrictions are checked before the order is accepted; a general prohibition of books in other languages is not presumed.
The seller checks the known shipping limitations before accepting the order. If an impossibility of delivery arises after the contract, the buyer is informed and retains the rights of termination, refund and other remedies legally due. Using a printing company or carrier does not remove the seller’s contractual responsibility.
Defective book, wrong or different from the description
During the legally applicable period, a lack of quality may allow for a proportionate price reduction, free correction within a reasonable time or reimbursement of the correction costs. For substantial defects attributable to the supply, subject to the legal conditions and an expert assessment where necessary, you may request replacement or termination of the contract with a refund. When a refund is due following this termination, the money is returned on the day of termination; if that is impossible, another period may be agreed, never exceeding seven days. The subsequent time of availability by the bank does not change this obligation of the seller.
Returns and refunds
In the case of distance contracts covered by the current regime referred to by the Ukrainian authority, you may communicate the termination of the contract within 14 days from the confirmation of the information or receipt of the goods, as appropriate. In the absence of adequate confirmation, the period may be extended to 90 days; legal exceptions are retained.
Refund processing policy: after receipt of the customer communication, the refund is issued within seven calendar days, provided that the customer submits the proof of sending the returned book by the fifth day. The proof must identify the order, the recipient and the date of shipment. We confirm that the refund has been processed; the amount may take days or weeks to appear in the account or on the card, depending on the customer’s bank and the procedures of the Shopify payment provider.
In the exercise of the legal termination of the contract, the seller bears the costs of return that the law assigns to him. Shipping costs paid in advance by the consumer are reimbursed upon proof of the expense.
A confirmation of the refund process is sent. The seven-day period refers to the seller’s action, not the date the bank credits the amount. It can take days or weeks to make the payment available on the account or card, depending on the payment method and the payment provider’s procedures, including Shopify Payments when used, and the customer’s bank. This banking delay does not extend the deadline the seller must meet.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
- Consumer protection / legislation
- Consumer authority — refunds for a significant defect
- Law 1023-XII — Articles 8, 12 and 13
- Consumer authority — refunds for online purchases
- New consumer law 3153-IX — status and commencement provisions
- Publishing authority — clarification of 8 September 2026 on postal shipments of books
United Arab Emirates
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
A informação oficial distingue o comércio eletrónico e o âmbito da proteção do consumidor, incluindo regras ligadas ao registo do fornecedor nos Emirados. O facto de o cliente importar não elimina as obrigações que sejam legalmente aplicáveis ao vendedor estrangeiro.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Não oferecemos devoluções automáticas por simples mudança de ideias. Pode solicitar uma análise excecional por email ou pelo formulário do site; a aceitação e as condições são comunicadas antes do envio do livro. Esta política de devoluções voluntárias não exclui os direitos legais por defeito, entrega errada, incumprimento ou cancelamento legal.
Numa devolução voluntária expressamente aceite, o reembolso acordado é emitido após recebermos e verificarmos o exemplar. Danos imputáveis ao cliente podem justificar uma dedução proporcional à perda de valor, devidamente fundamentada; se a perda de valor for total, o reembolso pode ser nulo. Esta condição não se aplica à resolução legal por defeito ou incumprimento do vendedor.
Os portes de retorno por mudança de ideias são suportados pelo consumidor. Pode pedir o seu reembolso pelo formulário do site; o pedido é analisado individualmente e pode resultar em reembolso total, parcial ou nenhum reembolso desses portes. Os custos de retorno por defeito ou livro errado são suportados pelo vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios.
Contactar / apresentar reclamação
Dados pessoais
O tratamento efetuado pelo vendedor em Portugal está sujeito ao RGPD. Os direitos de acesso, correção, apagamento, limitação, oposição e portabilidade, quando aplicáveis, podem ser exercidos pelo contacto da política de privacidade. Mantêm-se os direitos locais obrigatórios que também sejam aplicáveis.
United Kingdom
Planned addition by the end of 2026
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
For distance purchases covered by UK rules, you have 14 days after delivery to notify cancellation and a further 14 days to return the book. Delivery must take place within 30 days unless otherwise agreed. Your remedies for a defective book remain available, including the initial right to reject it under the statutory conditions.
You receive confirmation of the contract in a durable medium, including the required information and, where applicable, the model cancellation form, within a reasonable time after the contract is made and no later than delivery of the book. You can retain the document and use the model form or another unequivocal statement to cancel.
Defective book, wrong or different from the description
The Consumer Rights Act provides an initial right to reject goods that do not conform to the contract within 30 days, subject to the statutory conditions. Repair or replacement may then apply, followed by a price reduction or final rejection if the problem is not resolved. During the first six months, a fault is generally presumed to have existed on delivery unless the contrary is proved or that presumption is incompatible with the circumstances. We do not transfer the seller’s responsibility to the printer.
Returns and refunds
You can communicate the withdrawal, without indicating a reason, within 14 days after receiving the book, by email, form or other unequivocal statement. The book should be sent back within 14 days of communication. Print-on-demand for a standard edition is not in itself customization.
We refund the payments due, including standard delivery, without undue delay and within 14 days after being informed of your cancellation. We may withhold reimbursement until we receive the book or evidence that you have sent it back, whichever happens first. Inspecting the book does not allow us to extend this limit. We do not refund the additional cost of a more expensive delivery method you chose.
The book may be examined to the extent necessary to know its nature and characteristics. Only demonstrated devaluation caused by handling beyond this check is deductible; mere opening does not eliminate entitlement nor allow an automatic withholding of the entire refund.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
The UK GDPR may apply when offering goods to people in the United Kingdom. Local data protection rights and the right to complain to the ICO remain available. The exemption from appointing a representative requires occasional processing, low risk and the absence of certain large-scale processing operations.
United States
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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Purchase terms · United States · guarded
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
We respect the announced shipping time. When it is not possible to meet it, we communicate the delay and provide the legal choice between accepting the new deadline and canceling with a refund. The mandatory protections of the client's State are maintained.
If a shipping deadline has not been announced, the federal rule of shipping within 30 days applies, under the conditions of the FTC rule. If we are unable to ship within the applicable timeframe, we communicate the new date and the possibility to cancel with a full and prompt refund. We do not unilaterally extend the order indefinitely.
Defective book, wrong or different from the description
The book must match the agreed description and characteristics. Implied legal warranties and remedies vary by State; the voluntary returns policy does not exclude them. We do not require the consumer to complain directly to the printer. A shipping delay follows federal communication, consent, and cancellation rules, regardless of whether the book is being printed.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Uruguay
Launch scheduled for 2027
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
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The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Compra, devolução e direitos do consumidor
Nas compras à distância, o prazo legal de desistência é de cinco dias úteis desde a contratação ou entrega, nos termos da lei. O consumidor pode verificar o livro sem perder o direito por essa simples verificação. A informação e os contratos destinados a consumidores no Uruguai são disponibilizados em espanhol. Os prazos e efeitos legais mais favoráveis prevalecem sobre a política contratual.
Livro defeituoso, errado ou diferente da descrição
Se o livro chegar danificado, incompleto, com edição ou língua diferentes da encomendada, ou não corresponder à descrição, podes reclamar ao vendedor. A solução respeita os remédios obrigatórios aplicáveis: reposição da conformidade, substituição, redução do preço ou resolução com reembolso, conforme o caso. Os custos necessários à solução de um defeito imputável ao fornecimento ficam a cargo do vendedor. O prazo de desistência por mudança de ideias não limita a reclamação por defeito.
Devoluções e reembolsos
Nas compras à distância, o prazo legal de desistência é de cinco dias úteis desde a contratação ou entrega, nos termos da lei. A simples verificação do livro não elimina o direito.
Política de processamento do reembolso: o cliente apresenta primeiro o comprovativo de envio do livro devolvido, identificando a encomenda, o destinatário e a data. Após a receção desse comprovativo, o reembolso é emitido imediatamente, sem aguardar pela chegada do exemplar.
A confirmação do processamento do reembolso é enviada ao cliente em até 24 horas após a receção do comprovativo de envio. Este prazo de confirmação não altera o processamento imediato após a apresentação do comprovativo. A disponibilização do valor na conta ou no cartão pode demorar dias ou semanas, dependendo dos procedimentos do prestador de pagamentos e dos bancos envolvidos.
O livro é devolvido sem uso, admitindo-se a verificação necessária do seu conteúdo. No retorno por simples arrependimento, cada parte suporta os custos de restituição que lhe correspondem. Pode solicitar pelo formulário um reembolso excecional dos seus portes, total ou parcial; os custos por defeito ou livro errado ficam a cargo do vendedor.
É enviada confirmação do processamento do reembolso. A disponibilização do valor na conta ou no cartão depende do meio de pagamento e pode demorar dias ou semanas; esse tempo bancário não altera o prazo de cumprimento devido pelo vendedor.
Pedir reembolso dos portes de devolução
Reclamações e litígios
A área responsável pelo apoio e pelas reclamações é gerida por José Luís Santos Monteiro. Podes contactar montarionuniverse@gmail.com ou o formulário do site, sem criar conta, identificando a encomenda, o problema e a solução pretendida. Uma reclamação ao vendedor não elimina os meios legais de recurso às autoridades ou tribunais competentes. Não existe uma cláusula que imponha exclusivamente tribunais portugueses em prejuízo dos teus direitos obrigatórios. Podes comunicar uma desistência por meio que permita comprovar a manifestação e a respetiva data. A lei mantém o direito quando não tenha sido prestada a informação legal sobre a desistência. Conservas os meios de reclamação ao serviço de defesa do consumidor e, para dados pessoais, à URCDP, sem renunciar aos tribunais competentes.
Contactar / apresentar reclamação
Dados pessoais
A legislação uruguaia pode abranger operadores estrangeiros que dirigem bens e serviços a habitantes do Uruguai. Os direitos locais de acesso, correção e eliminação, nas condições legais, mantêm-se. Os pedidos relativos ao vendedor são recebidos pelo contacto da política, sem limitar a reclamação à URCDP.
Vanuatu
Planned initial launch
Seller and contact
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
Information shared by all destinations · Personal data and privacy
Documents for this destination
The conditions in this destination note and mandatory consumer rights under applicable law apply. More favourable local rights take priority over any contractual conditions.
Purchase, Return and Consumer Rights
Legal rights relating to the purchase and sale contract and liability for incorrect or defective description are retained. The fact that the book is produced on request does not eliminate the obligation to provide the agreed edition and features. The book must correspond to the description and the ordered edition and present the quality required for normal reading. A defect return is treated separately from a voluntary return by change of mind; communicating a problem does not depend on accepting a purchase voucher in exchange for the legally due remedies. Taxes and charges collected by the seller are itemised before purchase. When the recipient is the importer, the import charges payable by the recipient are disclosed or, if they cannot be calculated in advance, the possibility of such charges is disclosed. Imports are not presumed to be VAT-free because the seller is established outside Vanuatu.
Before payment, the order information identifies who bears the import charges and what amounts are charged by the seller. A charge already included in the total is not presented by the seller as a second payment due for that same charge. Customs or carrier intervention does not eliminate the obligatory rights of the buyer in the event of the seller's failure to comply.
Defective book, wrong or different from the description
If the book comes damaged, incomplete, with a different edition or language than the ordered, or does not match the description, you can complain to the seller. The solution respects the applicable mandatory remedies: re-compliance, replacement, price reduction or resolution with refund, as applicable. The costs necessary to resolve a defect attributable to the supply are borne by the seller. The withdrawal period for change of mind does not limit the claim by defect.
Returns and refunds
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Complaints and disputes
The department responsible for support and complaints is managed by José Luís Santos Monteiro. You may contact montarionuniverse@gmail.com or use the website form—without creating an account—by providing details of the order, the issue, and the desired resolution. Filing a complaint with the seller does not preclude legal recourse to competent authorities or courts. There is no clause mandating the exclusive jurisdiction of Portuguese courts to the detriment of your mandatory rights.
The personal data
Processing by the seller in Portugal is subject to the GDPR. Where applicable, you may exercise your rights of access, rectification, erasure, restriction, objection and portability using the contact details in the privacy policy. Applicable mandatory local rights also remain protected.
Model withdrawal notice
To: José Luís Santos Monteiro — montarionuniverse@gmail.com — Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal.
I hereby give notice that I withdraw from my purchase contract for these goods: [books].
Ordered on: [date]. Received on: [date].
Order reference: [if available].
Consumer name: [name].
Consumer address: [address].
Date: [date].
Consumer signature: [only for a paper notice].