This optional form lets you notify cancellation under the law applicable to this destination, request a voluntary return, or report a defect. It does not create a universal right to return goods or replace a legally required national model form. You may contact us by email or another admissible statement without using this form.
José Luís Santos Monteiro, owner of Montarion Universe, Portuguese tax number NIF 271034378. Address and returns address: Rua Sousa Pinto, 199, 1.º E, 4250-481 Porto, Portugal. Email: montarionuniverse@gmail.com. WhatsApp: +351 969 091 148 (messages only).
We do not automatically accept returns solely because you change your mind. You can request an exceptional review by email or via the website form; acceptance and conditions are communicated before the book is sent. This voluntary returns policy does not exclude statutory rights for defect, misdelivery, non-compliance or statutory cancellation.
For a voluntary return we have expressly accepted, we issue the agreed refund after receiving and inspecting the book. Damage attributable to the customer may justify a documented deduction proportionate to the loss in value; if the book has lost all its value, the refund may be zero. This condition does not apply to statutory cancellation because of a defect or the seller’s breach of contract.
You bear the return costs when returning a book because you have changed your mind. You may request reimbursement of those costs through the website form; each request is considered individually and may result in full, partial or no reimbursement of those costs. The seller bears return costs where the book is defective or the wrong book was delivered.
We send confirmation when the refund is processed. The time before the money becomes available in your account or on your card depends on the payment method and may be days or weeks. This banking delay does not change the deadline by which the seller must issue the refund.
Print the completed form, including to PDF, and send it to montarionuniverse@gmail.com. Where applicable, you may attach evidence that you have sent the book back. Completing this page does not send your message. Photographs and this form are not required to exercise your statutory rights. Do not include card numbers or security codes.